George Brown
Lancaster,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Overnight Front Desk Associate and Cleaning Repres
Planet Fitness Gym
Lancaster , PA
06.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcome all members with a satisfactory greeting.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Clean and sanitize all areas of the facility.
- Stock beverages and apparel merchandise for members.
Customer Service and Clerk Associate
Fine Wine and Good Spirits Store
Lancaster , PA
10.2018 - 06.2023
- Greeted customers upon entrance and handled cash and credit transactions.
- Responded to customer questions about products and services.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Advised customers on optimal selections based on individual requirements and preferences.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
Certified Personal Fitness Trainer
Universal Athletic Club
Lancaster , PA
08.2012 - 06.2016
- Demonstrated safe and proper exercise techniques to clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
Field Radio Operator
United States Marine Corp
Jacksonville N, NC
12.1991 - 12.1995
- Completed incident reports and maintained accurate daily police logs.
- Maintained weapons, gear, and field equipment in accordance with Marine Corps standards.
- Executed daily duties supporting United States Marine Corps mission and unit readiness.
- Performed cleanup, maintenance, and accountability checks for barracks and work areas.
- Adapted quickly to changing assignments in support of Marine Corps operations.
- Monitored surveillance cameras to detect suspicious activity.
Education
Associate of Arts - Philosophy, Psychology
Harrisburg Area Community College
Harrisburg, PA05.2019
Some College (No Degree) - Psychology Biology
Bucknell University
Lewisburg, PASkills
- Listening skills
- Credit and cash payments
- Guest amenities
- Oral and written communications
- Safety and security procedures
- Inventory oversight
- Analytical mastery
Timeline
Overnight Front Desk Associate and Cleaning Repres
Planet Fitness Gym
06.2022 - Current
Customer Service and Clerk Associate
Fine Wine and Good Spirits Store
10.2018 - 06.2023
Certified Personal Fitness Trainer
Universal Athletic Club
08.2012 - 06.2016
Field Radio Operator
United States Marine Corp
12.1991 - 12.1995
Some College (No Degree) - Psychology Biology
Bucknell University
Associate of Arts - Philosophy, Psychology
Harrisburg Area Community College