Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Seth Thompson

Apopka,Florida

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
year of professional experience

Work History

Overnight Front Desk Associate

Planet Fitness
Apopka, Florida
06.2023 - Current
  • Participated in ongoing training to enhance job skills and knowledge.
  • Used POS system to assist with new membership cards, change of address and billing questions.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Demonstrated proper usage of equipment to ensure safe operation for all users.
  • Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
  • Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.
  • Managed customer accounts using specialized software systems and updated member information as needed.
  • Resolved complaints from customers in a timely manner by addressing their concerns directly and finding solutions quickly.
  • Returned equipment to proper locations and re-racked weights, equipment and accessories.
  • Reported required maintenance or repairs to management and maintained supply inventory.
  • Answered phones, issued equipment and completed guest check-in.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted members and guests upon arrival, provided facility tours, and answered questions.

Front Desk Associate

Planet Fitness
Apopka, Florida
02.2023 - 06.2023
  • Participated in ongoing training to enhance job skills and knowledge.
  • Used POS system to assist with new membership cards, change of address and billing questions.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Demonstrated proper usage of equipment to ensure safe operation for all users.
  • Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
  • Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.
  • Managed customer accounts using specialized software systems and updated member information as needed.
  • Resolved complaints from customers in a timely manner by addressing their concerns directly and finding solutions quickly.
  • Returned equipment to proper locations and re-racked weights, equipment and accessories.
  • Reported required maintenance or repairs to management and maintained supply inventory.
  • Answered phones, issued equipment and completed guest check-in.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted members and guests upon arrival, provided facility tours, and answered questions.

Education

High School Diploma -

Apopka High School
Apopka, FL
05.2021

Associate of Arts - General Studies

Valencia College
Orlando, FL

Skills

  • Information Protection
  • Hospitality Services
  • Multi-Line Phone Systems
  • Time Management
  • Problem-Solving Skills
  • Scheduling
  • Listening Skills
  • Housekeeping

Affiliations

  • I coach and mentor a Freshman Football team at Apopka High School.

Accomplishments

  • Eagle Scout, 2021
  • Coached an undefeated Freshman Football Team, 2023

References

  • Phil Lamphere – Cell: (407) 781-6680
  • Chris Smith – Cell: (772) 215-4031
  • Larry Williams – Cell: (407) 702-3163

Timeline

Overnight Front Desk Associate

Planet Fitness
06.2023 - Current

Front Desk Associate

Planet Fitness
02.2023 - 06.2023

High School Diploma -

Apopka High School

Associate of Arts - General Studies

Valencia College

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Seth Thompson