George Butch Houdyshell
Deming
Summary
Regional Manager and truck services leader with strong hands-on technical expertise and proven operations leadership across multi-site service environments. Certified Manager Trainer, with a strong mechanical background, who builds high-performing teams, implements standardized maintenance processes, and drives improvements in fleet uptime, cost control, and regulatory compliance. Experienced in designing and delivering technician training programs, optimizing parts and labor utilization, and using KPIs to increase service throughput and customer satisfaction.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
6
6
years of professional experience
Work History
Director of Truck Services
Kooner FMS
Deming, New Mexico
06.2025 - Current
- Mentored team members, fostering a culture of collaboration and professional development within the organization.
- Oversaw budget management and resource allocation to align with organizational goals and priorities.
- Established performance metrics to evaluate project success and drive continuous improvement efforts.
- Built teams for success for their future and the companies needs.
- Working on all makes and models or Tractor Trailers, Cars, Trucks, Vans, RV's and Suvs.
Truck Services Manager/Trainer
Travel Centers of America
Deming, New Mexico
03.2020 - 06.2026
- Oversaw service team activities focused on enhancing customer satisfaction while increasing operational effectiveness.
- Implemented training programs for staff to improve service quality and performance consistency.
- Traveled for the company and restored efficiency to many shops across the country.
- Trained all new managers coming into the company on system software usage, company policy and procedures and the companies goals and mission values.
- Developed standard operating procedures to streamline workflows and reduce service times.
- Managed scheduling and staffing to optimize workforce productivity during peak hours.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Education
Associates degree of applied science - CADD drafting
Hamilton Technical College
Davenport, Iowa12-2020
Associates Degree - Communications
American Institute of Technology
Davenport, Iowa12-1994
Associates degree - Automotive Technology/Business Management
Lincoln Technical institute
Des Moines, Iowa11-1990
Skills
- Certified Manager Trainer
- Customer service
- Team leadership
- Time management
- Staff training and development
- Staff management
- Operations management
- Performance management
- Shift scheduling
- Policy implementation
- Conflict resolution
- Performance evaluations
- Expectation setting
- Safety procedures
Timeline
Director of Truck Services
Kooner FMS
06.2025 - Current
Truck Services Manager/Trainer
Travel Centers of America
03.2020 - 06.2026
Associates Degree - Communications
American Institute of Technology
Associates degree - Automotive Technology/Business Management
Lincoln Technical institute
Associates degree of applied science - CADD drafting
Hamilton Technical College