George Clark
Sapulpa
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Tech support specialist
AAON
Tulsa
10.2024 - Current
- Diagnosed and resolved technical issues using troubleshooting tools and techniques.
- Assisted customers with product installation and operation inquiries effectively.
- Provided technical support for HVAC products to enhance customer satisfaction.
- Collaborated with engineering teams to resolve complex product issues, improving customer experience.
- Documented support interactions in the ticketing system for future reference.
- Trained junior staff on best practices for customer service and technical support.
- Created user guides and instructional materials to enhance customer understanding and usage.
- Conducted follow-up calls to ensure resolution and satisfaction after service interactions.
- Recommended system upgrades based on customer feedback, aligning product offerings with industry trends.
- Identified areas of improvement in existing processes and worked with colleagues to develop solutions to increase efficiency.
- Developed scripts using PowerShell for automating tasks such as system maintenance or user provisioning.
- Performed troubleshooting of network connections, printers, server access, and other IT related issues.
- Analyzed system logs to detect potential problems before they occurred.
- Coordinated with third-party vendors when appropriate to resolve customer inquiries.
- Documented procedures for installation, configuration, testing, usage instructions of various technologies used by the company.
- Assisted junior staff members with resolving technical issues they were unable to solve themselves.
- Assisted users in setting up their mobile devices with corporate email accounts.
- Conducted workflow analysis, space design or cost comparison analysis.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Created detailed reports on customer service activities for management review.
Field Service Supervisor
AAON
Tulsa
03.2023 - 10.2024
- Supervised daily field service operations for HVAC systems.
- Coordinated schedules for field service teams and project timelines.
- Ensured compliance with safety regulations and company policies.
- Managed inventory of tools and equipment for service tasks.
- Conducted quality control checks on completed installations.
- Communicated with clients to address service inquiries and concerns.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Monitored employee work levels and optimized performance with strategic approaches.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Field Service Technician
AAON
Tulsa
03.2016 - 05.2018
- Installed and serviced heating and cooling units at customer sites.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Diagnosed HVAC system issues, recommending targeted repairs to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Performed troubleshooting on electronic circuits and systems.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Conducted routine maintenance checks on equipment for optimal performance.
- Maintained detailed service records and documentation for each visit, ensuring compliance and continuity.
- Ensured compliance with safety regulations during all field operations.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Collaborated with customers to understand their service needs effectively.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Trained new technicians on equipment handling and safety protocols.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments punctually, enhancing customer satisfaction and service reliability.
Education
Some College (No Degree) - Quality Control
Tulsa Community College
Tulsa, OKSome College (No Degree) -
Tulsa Technology Center
Tulsa, OKSkills
- Technical support
- Troubleshooting techniques
- User training
- CRM management
- Customer relationship management
- HVAC troubleshooting
- System maintenance
Certification
EPA 608 Universal
Timeline
Sr. Tech support specialist
AAON
10.2024 - Current
Field Service Supervisor
AAON
03.2023 - 10.2024
Field Service Technician
AAON
03.2016 - 05.2018
Some College (No Degree) - Quality Control
Tulsa Community College
Some College (No Degree) -
Tulsa Technology Center