Overview
Work History
Education
Skills
Certification
Timeline
Generic

George Clark

Sapulpa

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Tech support specialist

AAON
Tulsa
10.2024 - Current
  • Diagnosed and resolved technical issues using troubleshooting tools and techniques.
  • Assisted customers with product installation and operation inquiries effectively.
  • Provided technical support for HVAC products to enhance customer satisfaction.
  • Collaborated with engineering teams to resolve complex product issues, improving customer experience.
  • Documented support interactions in the ticketing system for future reference.
  • Trained junior staff on best practices for customer service and technical support.
  • Created user guides and instructional materials to enhance customer understanding and usage.
  • Conducted follow-up calls to ensure resolution and satisfaction after service interactions.
  • Recommended system upgrades based on customer feedback, aligning product offerings with industry trends.
  • Identified areas of improvement in existing processes and worked with colleagues to develop solutions to increase efficiency.
  • Developed scripts using PowerShell for automating tasks such as system maintenance or user provisioning.
  • Performed troubleshooting of network connections, printers, server access, and other IT related issues.
  • Analyzed system logs to detect potential problems before they occurred.
  • Coordinated with third-party vendors when appropriate to resolve customer inquiries.
  • Documented procedures for installation, configuration, testing, usage instructions of various technologies used by the company.
  • Assisted junior staff members with resolving technical issues they were unable to solve themselves.
  • Assisted users in setting up their mobile devices with corporate email accounts.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Created detailed reports on customer service activities for management review.

Field Service Supervisor

AAON
Tulsa
03.2023 - 10.2024
  • Supervised daily field service operations for HVAC systems.
  • Coordinated schedules for field service teams and project timelines.
  • Ensured compliance with safety regulations and company policies.
  • Managed inventory of tools and equipment for service tasks.
  • Conducted quality control checks on completed installations.
  • Communicated with clients to address service inquiries and concerns.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.

Field Service Technician

AAON
Tulsa
03.2016 - 05.2018
  • Installed and serviced heating and cooling units at customer sites.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Diagnosed HVAC system issues, recommending targeted repairs to restore functionality.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Performed troubleshooting on electronic circuits and systems.
  • Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
  • Conducted routine maintenance checks on equipment for optimal performance.
  • Maintained detailed service records and documentation for each visit, ensuring compliance and continuity.
  • Ensured compliance with safety regulations during all field operations.
  • Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
  • Collaborated with customers to understand their service needs effectively.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Trained new technicians on equipment handling and safety protocols.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Installed new components or replaced defective parts to restore functionality.
  • Completed scheduled appointments punctually, enhancing customer satisfaction and service reliability.

Education

Some College (No Degree) - Quality Control

Tulsa Community College
Tulsa, OK

Some College (No Degree) -

Tulsa Technology Center
Tulsa, OK

Skills

  • Technical support
  • Troubleshooting techniques
  • User training
  • CRM management
  • Customer relationship management
  • HVAC troubleshooting
  • System maintenance

Certification

EPA 608 Universal

Timeline

Sr. Tech support specialist

AAON
10.2024 - Current

Field Service Supervisor

AAON
03.2023 - 10.2024

Field Service Technician

AAON
03.2016 - 05.2018

Some College (No Degree) - Quality Control

Tulsa Community College

Some College (No Degree) -

Tulsa Technology Center
George Clark