Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Melvin

Dunn,NC

Summary

Accomplished Sr. Tech Support Specialist with a proven track record at Honeywell, enhancing system efficiency and customer satisfaction through expert troubleshooting and preventive maintenance. Skilled in mechanical repair and possessing exceptional diagnostic abilities, I significantly reduced downtime and improved safety protocols. My adept problem-solving skills ensure rapid, effective incident resolution, fostering trust and operational excellence.

Overview

9
9
years of professional experience

Work History

Sr. Tech Support Specialist

Honeywell
08.2021 - Current
  • Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
  • Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
  • Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Reduced downtime by proactively identifying and addressing system vulnerabilities before they impacted users.

Maintenance Technician

Maxus Properties Inc.
08.2018 - 08.2018
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.

Asset Protection Associate

Walmart
08.2015 - 08.2018
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.

Education

High School Diploma -

South View High School
Hope Mills, NC
06.2008

Skills

  • Preventive Maintenance
  • Troubleshooting skills
  • Repair procedures
  • Diagnostic abilities
  • Inspecting equipment
  • Installing new components
  • Mechanical Repair

Timeline

Sr. Tech Support Specialist

Honeywell
08.2021 - Current

Maintenance Technician

Maxus Properties Inc.
08.2018 - 08.2018

Asset Protection Associate

Walmart
08.2015 - 08.2018

High School Diploma -

South View High School
Kenneth Melvin