George Cross
Chattanooga,TN
Summary
Results-driven transportation leader with extensive experience in team leadership and training development. Skilled in optimizing processes, ensuring compliance, and enhancing employee engagement through effective mentoring and coaching. Committed to improving operational outcomes and fostering a positive work environment.
Overview
47
47
years of professional experience
Work History
Driver Development Instructor
Covenant Logistics
Chattanooga, TN
11.2016 - Current
- Ensured compliance with DOT regulations and company policies.
- Trained new drivers on safety protocols and operational procedures.
- Implemented route optimization strategies to improve delivery times.
- Followed all relevant traffic laws and safety regulations.
- Collaborated with team members to enhance overall transportation efficiency.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated training sessions and resources for onboarding processes.
- Developed and implemented orientation programs to enhance new employee integration.
- Monitored and evaluated participant feedback to improve program effectiveness.
- Collaborated with department managers to align orientation content with organizational goals.
- Streamlined onboarding procedures, reducing time-to-productivity for new hires.
- Managed communication between new employees and various departments during orientation process.
- Developed and implemented comprehensive orientation programs for new employees, enhancing onboarding experience.
- Facilitated engaging training sessions using interactive tools to improve retention of company policies and procedures.
- Collaborated with departmental leaders to align orientation content with organizational goals and employee needs.
- Mentored new instructors, providing guidance on best practices and effective training methodologies.
- Conducted assessments to ensure understanding of key information among new hires, promoting workplace readiness.
- Streamlined onboarding processes, reducing time required for new employees to acclimate to roles and responsibilities.
- Led initiatives that fostered a positive company culture through team-building activities during orientation sessions.
- Implemented positive reinforcement techniques to encourage participation in group discussions and activities during orientation sessions.
- Monitored student progress throughout the orientation process by conducting regular check-ins with individuals or small groups.
- Accomplished multiple tasks within established timeframes.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Boosted training session effectiveness with integration of multimedia tools.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
Driver and Transport Manager
Speedy Transportation/FedEx Contractor
Knoxville, TN
06.2013 - 11.2016
- Coordinated daily transport operations, ensuring timely deliveries and adherence to safety protocols.
- Managed logistics scheduling, optimizing routes for efficiency and cost-effectiveness.
- Oversaw vehicle maintenance programs, enhancing fleet reliability and performance.
- Developed training programs for drivers, improving compliance with regulations and operational standards.
- Mentored and trained new drivers, fostering a professional work environment focused on safety and compliance.
- Met transportation service targets and delivered loads on time.
- Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization, and wait times.
- Assumed ownership of transport-related cost and productivity targets.
- Managed driver schedules to optimize hours of service regulations compliance while maximizing productivity levels.
- Improved route efficiency by analyzing GPS data and implementing new scheduling strategies.
- Oversaw driver recruitment, onboarding, and orientation processes that helped reduce the turnover rate of drivers within the company.
- Evaluated employee performance through ongoing monitoring metrics, providing constructive feedback to foster continuous improvement.
- Streamlined dispatch procedures by centralizing communication channels between drivers and management staff members for better coordination purposes.
Driver/Master Trainer/Safety
FedEx
Knoxville, TN
09.1983 - 06.2013
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Ensured timely delivery of packages, optimizing routes for efficiency.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Assisted in training new drivers on operational procedures and best practices.
- Communicated effectively with customers regarding delivery status and any issues.
- Implemented process improvements to enhance delivery accuracy and reduce delays.
- Mentored junior drivers, fostering a culture of teamwork and accountability.
- Led initiatives to improve fuel efficiency through strategic route planning and driving techniques.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained accurate logs of mileage and fuel usage to support operational efficiency.
- Assisted in training new drivers on safe driving practices and company policies.
- Coordinated with dispatchers to optimize delivery schedules and routes.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Logistics/Transportation NCO
Marine Corps
Jacksonville, NC
05.1979 - 09.1983
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
William Blount
Maryville, TN05-1979
Skills
- Problem-solving
- Safety protocols
- Defensive driving
- Safety management
- Route planning
- Driving in adverse conditions
- Vehicle inspections
- Transportation
- Traffic law observation
- Team leadership
- Decision-making
- Staff training and development
- Task delegation
- Time management
- New hire training
- Planning and coordination
- Compliance monitoring
- Training development
- Training and education
- Document reviews
- Compliance documentation
- Staff training
Timeline
Driver Development Instructor
Covenant Logistics
11.2016 - Current
Driver and Transport Manager
Speedy Transportation/FedEx Contractor
06.2013 - 11.2016
Driver/Master Trainer/Safety
FedEx
09.1983 - 06.2013
Logistics/Transportation NCO
Marine Corps
05.1979 - 09.1983
High School Diploma -
William Blount