GEORGE DAVIS

• Resolved customer service inquiries concerning various types of insurance coverage, policy changes, premiums.
• Upgraded plan coverage for Medicare members in order to provide additional benefits and cost savings.

Responsible for outreach to current members in order to schedule nurse or provider appointments. Answered inbound calls as well as making regular outbound calls to customers. Handled various issues and challenges of members so as to provide outstanding customer service and help maintain a high star rating for the company.

• Sold Medicare Advantage, Medicare Supplement and Prescription Drug Plans across a range of different carriers to beneficiaries in multiple states. Also serviced customer accounts for my clients as well as clients of other agents.

• Assisted in training new agents and handled escalation calls from agents who had questions during calls with customers. Provided sales and subject-matter coaching to agents. Also received escalation calls for customers with complex and challenging situations to help expedite a resolution to their issues.

• Sold Medicare Advantage, Medicare Supplement and Prescription Drug Plans to Medicare beneficiaries nationwide.
• Appointed with major carriers including: United HealthCare, Humana, Aetna, Cigna and Anthem.
• Conducted annual policy reviews to assess client needs and identify opportunities for additional sales.

• Experienced Medicare/Health Insurance Sales Professional with over 15 years background in telephonic sales with a successful track record of increasing sales in a competitive fast-paced corporate environment.
• Recruited as the first Medicare call center agent in a new start-up environment.
• Enrolled prospects in a range of Medicare plans from carriers including Aetna, Humana, Anthem and Blue Shield of CA.
• Achieved the highest Medicare sales over two Annual Enrollment Periods while maintaining an NPS score of 80.
• Assisted in training new hires for external call center sales.
• Developed and appeared in Medicare educational videos for consumers on company website.

• INSURANCE SERVICES Engaged prospective customers by inbound calls in order to sell health, life and supplemental insurance policies.
• Chosen to start a Retention Department to keep clients from disenrolling and finding them another plan if necessary.

• Answered inbound calls and enrolled customers in debt settlement program based on client's financial needs.

• Prospected and sold Health, Life and Medicare policies to a broad range of customers.
• Developed customized benefit packages for clients based on a needs assessment and facilitated enrollment with major carriers.

• Enrolled Medicare Beneficiaries into Medicare Advantage and Prescription Drug plans from aninbound call center.
• Educated beneficiaries on Medicare basics, election periods and aided inprovider and drug searches.
• Maintained consistently high-quality scores while hitting sales goals.
• Implemented sales strategies to increase sales by 40% year-over-year for the Annual EnrollmentPeriod.