George Dukes
Henderson
Summary
Dynamic Road Supervisor with a proven track record at Transdev Transportation, excelling in route management and compliance monitoring. Expert in operational training and customer relationship management, I effectively resolved passenger issues and implemented safety improvements, enhancing service delivery and community trust. Committed to fostering a safe and efficient transit environment.
Overview
7
7
years of professional experience
Work History
Road Supervisor
Transdev Transportation
Las Vegas
07.2023 - 12.2024
- Supervised daily transit operations for efficient route management and service delivery.
- Trained new drivers on operational procedures and customer service standards.
- Coordinated schedules and ensured compliance with safety regulations and policies.
- Resolved passenger issues promptly while maintaining a positive community relationship.
- Collaborated with maintenance teams to ensure timely repairs and vehicle readiness.
- Reviewed accident reports and implemented changes to reduce risk of future incidents.
- Investigated customer complaints related to roadways; provided appropriate solutions or referred them to higher management as needed.
Road Supervisor
Keolis Transit
Las Vegas
02.2018 - 07.2022
- Supervised daily transit operations for efficient route management and service delivery.
- Coordinated schedules and ensured compliance with safety regulations and policies.
- Trained new drivers on operational procedures and customer service standards.
- Resolved passenger issues promptly while maintaining a positive community relationship.
- Reviewed accident reports and implemented changes to reduce risk of future incidents.
Education
High School Diploma -
Randolph Clay High School
Cuthbert, GA06-1987
Skills
- Route management
- Compliance monitoring
- Safety regulations
- Risk assessment
- Operational training
- Customer relationship management
- Incident reporting
- Problem solving
- Effective communication
- Time management
- Emergency response planning
Timeline
Road Supervisor
Transdev Transportation
07.2023 - 12.2024
Road Supervisor
Keolis Transit
02.2018 - 07.2022
High School Diploma -
Randolph Clay High School
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