Matthew Mulford
LAWRENCE
Summary
Dedicated professional with a strong background in transportation management. Notable strengths in safety compliance and conflict resolution, contributing to significant improvements in customer loyalty and service delivery.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Road Supervisor
Transdev
Lawrence, KS
01.2022 - 07.2026
- Oversaw daily operations of transit routes, ensuring timely service delivery and adherence to schedules.
- Monitored driver performance through regular evaluations, providing coaching to enhance operational efficiency.
- Implemented safety protocols and training programs, fostering a culture of safety among staff and drivers.
- Coordinated maintenance and repairs of vehicles, optimizing fleet performance and safety compliance.
- Analyzed route data to identify inefficiencies, recommending adjustments for improved operational effectiveness.
- Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
- Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.
Service Advisor
Dale Willey Automotive
Lawrence, KS
09.2021 - 01.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Collaborated with service technicians to ensure clear communication of customer needs and expectations.
Service Advisor
Laird Noller Ford
Lawrence, KS
09.2018 - 09.2021
- Developed strong relationships with customers, enhancing loyalty and repeat business opportunities.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Roadside Assistance Technician
AAA Kansas
Lawrence, KS
05.2005 - 09.2018
- Responded promptly to roadside assistance requests, ensuring timely support for stranded motorists.
- Diagnosed vehicle issues on-site, providing effective solutions and recommendations for repairs.
- Operated towing equipment safely and efficiently, adhering to industry safety standards and protocols.
- Mentored junior technicians, sharing best practices for troubleshooting and customer service excellence.
- Improved customer trust in the company by demonstrating professionalism and expertise in handling diverse automotive problems.
- Boosted customer loyalty through prompt communication and follow-up regarding ongoing or unresolved issues.
- Prevented potential future breakdowns with proactive maintenance recommendations based on vehicle assessment findings.
Education
High School Diploma -
St, Marys High School
Saint Marys, KSSkills
- Strong communication skills
- Team leadership
- Route optimization
- Safety compliance
- Time management
- Conflict resolution techniques
- Customer engagement
- Driving proficiency
- Incident reporting
- Route analysis
- Schedule adherence
- Accident reporting
Certification
Class B CDL
Timeline
Road Supervisor
Transdev
01.2022 - 07.2026
Service Advisor
Dale Willey Automotive
09.2021 - 01.2022
Service Advisor
Laird Noller Ford
09.2018 - 09.2021
Roadside Assistance Technician
AAA Kansas
05.2005 - 09.2018
High School Diploma -
St, Marys High School