Yecenia Lopez Zuniga

•Supervise all operators daily. Help dispatcher answering calls, in addition I take complaints from passengers.

• Put cases in listen. Attend weekly meet with the client

•Make sure drivers fill out an operator’s report when needed.

•I make sure all drivers show up to work, if there’s not enough drivers, I cover the route until another driver shows up to cover it. •Dispatch and I reach out to mechanics in the morning to pick up buses or inform them of any buses that have problems and are out of service. I input data from the mileage of the buses, make sure WebRisk is up to date. I train new hires, drivers that need retraining.I check Lytton daily, speak to drivers about drive cams and coach if necessary. I give daily Safety messages over the radio. When there’s an accident or incident I go right away to assist the driver. Speak to my Safety manager daily about ways to improve drivers’ u safe behaviors and how to make them drive safer. I assist Safety manager in any help she needs.

• Twice a week I do spot checks, make sure drivers follow the time points correctly.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with passengers during daily duties.
• Provided a positive environment for passengers during transportation, fostering respectful interactions and promoting good behavior.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Trained new hires from scratch, following company policies.