George Fiorini
Gladstone,VA
Summary
Dynamic leader with a proven track record at Dark Ace Disc Golf, enhancing brand loyalty and community engagement. Excelled in customer service management at Plug Your Holes, significantly reducing complaints through innovative solutions. Skilled in creative problem-solving and team building, adept at driving growth and operational efficiency, maintaining an 18% cost at The Savoy Taproom through meticulous attention to detail and research.
Overview
24
24
years of professional experience
Work History
Owner
Dark Ace Disc Golf
01.2020 - Current
- Overseeing day-to-day operations
- Brand development through working with various artists, maintaining social media, and researching trends
- Managing both a Team and Street Team consisting of 60 individuals from around the world
- Creating a sense of community through the brand via various avenues which lead to brand loyalty and growth
Customer Service Manager
Plug Your Holes
06.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Worked directly with our IT department to create solutions to customer issues to reduce complaints and daily emails.
- Maintained all direct messages and comments on all social media platforms 24/7.
Bar Manager
The Savoy Taproom
03.2016 - 03.2018
- Designed the space to be not only inviting to guests, but functional in regards to giving them the best experience.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons and staff. This included the scheduling of regular maintenance procedures such as the cleaning of the tap systems and ice machines.
- Sought out and hired staff, but also set up mentorship programs to help with their growth as employees. I'm very proud to say that a handful still work here. One of which I hand picked and is now the GM.
- Created a backend system within our POS that ensured not only an accurate inventory, but accurate numbers as well.
- Through researching products and working with various vendors was able to run the bar at an 18% cost.
- Collaborated with brands to bring about some of the most fun themed events in the area.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Concert Manager
Up To Eleven
02.2001 - 06.2002
- Responsible for distributing promotional assets for upcoming events.
- Worked directly with Tour Managers and Venue Mangers day of show to ensure a smooth, and successful night.
- Tasked with handling riders and any other needs the artist(s) might have.
- Settled with tour managers at the end of shows.
Education
High School Diploma -
Alton High School
Alton,IL07.2009
Certificate of Completion - Broadcast Journalism
The Broadcast Center
St.Louis,MO12.2004
Skills
- Creative problem solving
- The ability to talk with anyone
- Customer service
- Information retainment
- Training and mentoring
- Decision-Making
- Team building
- Conflict resolution techniques
- Staff training
- Meticulous attention to detail
- Research and development
Additional Information
I'm not going to say I currently have all of the skills needed to be the best out of the gate as the Venue Manager at The Hawthorn. However, between the skills I have acquired due to the experiences I have had and the desire to learn I truly believe that I can excell at the position given the proper training.
Timeline
Customer Service Manager
Plug Your Holes
06.2023 - Current
Owner
Dark Ace Disc Golf
01.2020 - Current
Bar Manager
The Savoy Taproom
03.2016 - 03.2018
Concert Manager
Up To Eleven
02.2001 - 06.2002
High School Diploma -
Alton High School
Certificate of Completion - Broadcast Journalism
The Broadcast Center
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