George Formukong

• Work with IT dep't to maintain cloud, windows, and other infrastructures
• Offer technical support for windows, public and private cloud-based systems and troubleshoot operational problems
• Assist in managing cloud services and Windows server environments
• Performs routine backups and archival of configuration files for disaster recovery and business continuity.
• Stays current with cloud technology developments and trends; makes recommendations to improve the college’s cloud strategy
• Works closely with the Network Manager and Information Security Officer to ensure cloud and network operations support security objectives. Ensuring high availability and disaster recovery measures are in place for all cloud-based applications and systems.
• Responsible for asset management reporting and tracking
• Procure, install, and manage software license
• Ensure network security and connectivity.
• Monitor network stability/performance (availability, utilization, throughput, and latency)
• Design and implement backup and recovery policies.
• Implements redundant and fault tolerant systems and assumes responsibility for maintaining and carrying out disaster recovery plans.
• Perform forensic investigation, analyze, respond to cyber incidents within network, application, cloud environment
• Correlate incident data to identify specific vulnerabilities and make recommendations that enable expeditious remediation
• Capable to perform real-time cyber defense incident handling (e.g forensic collection, intrusion detection and tracking, threat analysis and direct system remediation)
• Analyze digital evidence and investigate computer security incidents to derive useful information in support of system/network vulnerability mitigation
• Provide timely detection, identification and alerting of anomalous activities, misuse, activities and distinguish from benign activities
• Use data collected from different cyber defense tools 9e.g IDS alerts, firewalls, network traffic logs) to analyze events that occur within their environments for the purpose of threat mitigation
• Collect and analyze intrusion artifacts (e.g source codes, malware and system configuration) and use discovered data to enable mitigation within the enterprise
• Perform CVE vulnerability scan/assessment
• Perform forensics from log files, memory, disk, user behavior, packet capture, data integrity
• Reconstruct timelines from chain of custody, logs
• Using SIEM, EDR and other relevant tools to detect, investigate and analyze malicious activity
• Capable to work within a security operations center (SOC) to respond to incident and recovery actions
• Provide technical directions and support to contractors and other teams
• Documenting and communicating with all internal/external stakeholders to ensure relevant data is provided for sound decision-making and situational awareness
• Understanding attack signatures, tactics, techniques, etc.
• Knowledgeable about NIST Special Publication 800-181

Additional responsibilities:

Install & Troubleshoot – Assist to install and configure the OS in cloud, SaaS (WebEx, Dropbox), IaaS (Azure) providers. Manage, update, and upgrade Operating systems. Resolve and help with system issues, update network security.

Implement & Integrate – monitor and analyze the capabilities and performance of the system, resolving service outage. Compare, evaluate, and implement new technologies on VMWare or Hyper-V before integrating them into the computing environment.

Security & Strategies – Assist with cloud server configuration, permissions, patches, troubleshooting, Azure & Windows active directory, service deployment as needed. Help maintain system security strategies, policies, and procedures using industry standards and agency methodology.

Great Expertise – working knowledge of PowerShell, Active Directory, Exchange, Office 365, Azure. Ability to assist to configure routers, firewall, switches, virtual machines, desktop and web applications.

• Custom Daily Customers: DCCourts, FBI, Secret Service, OAG/ AUSA, Capitol & Park Police, MPD members, DC/ VA/MD resident
• Cases addressed: Homicides, Sexual Assault, Elder Abuse, Traffic, Drugs, Kidnap, internal affairs
• Evidences from public locations: CCTV, Body worn, Automated traffic, videos & still-pictures
• Used Evidence_SYNC to upload larger file sizes unto evidence.com from desktop PC
• Created, searched, viewed evidences and work around the searched evidence results
• Used DEMS to tag video recorded to metadata such as CC# identified at ID in evidence.com
• Capable of checking CCTV device firmware dates and ensured appropriate upgrades were done
• Manage weekly activities inspecting, quality assurance monitoring street & station cameras.
• Created repair request tickets in ServiceNow
• Adjust device settings such PTZ (pan-tilt-zoom)
• Identified and controlled devices by device name.
• Provided independent high quality, timely, accurate, and reliable digital evidences with best MPD proprietary technology.
• Ability to prioritize competing assignments and meet deadlines
• Prepared and presented reports and digital artefacts as expert witness to DUI, Subpoenas/FOIA’s.
• Extracted, processed and preserved digital video evidences in the District.
• Presented reports and DEMO of processes to MPD command staffs.
• Testified in DC courts explaining technical terms, complex findings, and procedures in non-technical ways.
• Collaborated with detectives to provide footage/ vandalized cameras for disposal or repairs.
• Collaborated with OAG/AUSA to obtain info about court requests.
• Performed data recovery from the hard drives including DVR/NVR
• Transported hashed encrypted copies of evidence to the court house on non-rewritable optical storage.
• Transparent and unbiased when responding to subpoenas and FOIA's w.r.t public safety and health.
• Created, reported & managed chain of custody documents in COBALT, DEMS, and Evidence.com.
• Monitored, extracted and archived video evidences using Genetec Security Center, dm NetVu Observer.
• Used Google Earth maps and COBALT D.C Master Address Repository (MAR) to verify street addresses in Washington D.C identified or referenced in crime report documents.
• Collaborated with DDOT, ATEU, CIC, PSA, using HSEMA’s WebEOC8.2 to request footage.
• Used CCN#s, Arrest# to identify cases, documenting evidences and creating report.
• Used FTK, DME Forensic DVR and SalvationDATA to recover deleted overwritten video footage.
• Used COLUMBO client, COBALT and CIC report for analytic intelligence.
• Applied knowledge in agency General Orders, Special Orders, laws and standards w.r.t digital evidences.
• Properly employ techniques to log, package and preserve equipment.
• Used iNPUT-ACE to view and preserve footage from all video sourced types (G64, G64x, PAR, file formats)
• Studied Law Enforcement Challenges facing Privacy, Security, Patriot Act, Spying and Wiretapping.

• Provide multitasking customer service skills to more than 3000 clients onsite, by-phone or remotely diagnosing and triaging endpoint hardware, software, security, and network deficiencies through ServiceNow ticket management services.
• Deliver break/fix, install, upgrade/migration, support to the agency’s desktop, mobile laptop, peripherals, network connections.
• Identify and escalate server and security problems impacting business continuity
• Implement SOP's when deploy hardware or troubleshooting MS Windows, MacOS, Android, iOS operating systems
• Install, maintained, troubleshot OS, hardwares, Apps & patches onsite/in-field and remote/virtually.
• Applying skills to manage tools and utilities for Axon Body Worn Camera and Evidence Management Systems, Mark43 Report Management System, Microsoft Office suite and technologies, Cloud computing, Asset Management.
• Ensure systems and applications met secure baseline configuration
• Create account, password recovery and resets
• Assembled and disassembled computers, peripherals, and hardware
• Perform quality assurance and use Six Sigma problem solving skill
• Created OS images and software update schedules
• Created checklist to monitor device manufacturer upgrade and software developers update releases.
• Active listening and communications skills to identify, explain and resolve client problems
• Ask target questions, walk clients through to diagnose problems.
• Use simple, step-by-step guided instructions with users during diagnosis to test alternative pathways to resolve problems
• Translate technical solutions to users after actively listening by communicating in simplest English or French
• Deliver user support solutions to Microsoft support tools, Ethernet, IP configuration
• Research emerging technologies and advise clients on software or hardware upgrades and ordering supplies, create purchase orders and invoice
• Use ipconfig, ping, netstat, etc utilities to troubleshoot network connectivity issues (routers, switches)
• Ability to balance workloads & work after hours when necessary
• Return defective equipment to inventory, and restock parts to maintain spare parts inventory levels.
• Created and address user tickets in Remedy
• Configure anti-malware/antivirus software with 95% IT risks reduction
• Good grasp of active directory/group policy optimize workflows and minimize business interruptions
• Follow up with clients to ensure their systems are functional.
• Help create internal technical documentation and manuals
• Report customer feedback and potential product requests in ServiceNow
• Ask target questions, walk customers through troubleshooting to diagnose problems
• Guide users with simple step-by-step instructions to test alternative pathways until issue is resolved
• Working knowledge of MS Windows Active Directory group policy
• Outstanding first and second-line customer service skills to optimize workflows and minimize business interruptions
• Follow up with clients to ensure their systems are still functional
• Helped create SOPs, technical documents and manuals
• Report customer feedback and potential product request during daily roll-call meetings
• Return defective equipment to inventory, and restock parts to maintain spare parts inventory levels
• Assisted end users in using new and existing technology, provided coaching and one-on-one training
• Configured malware and antivirus software to protect the IT environment, reducing risk by 95%
• Evaluated standard configurations based on established agency baseline policy
• Implement and test configurations based on established agency baseline policy
• Used bucket van to adjust cameras and flashlights on poles (7-12feet above ground).
• Used Radmin software to VPN remotely work on REDFLEX overweight & over height camera
• Turned off and discharged high voltage (600v) Differential Trigger Flash for Redflex units
• Troubleshot REDFLEX manufactured overweight/overweight laser and radar sensor cameras units.
• Troubleshot SENSYS Speed, Stop sign, Cross walk and Grid lock camera units.
• Troubleshot ATS (American Traffic Solutions) manufactured Speed and Red light camera units.
• Activated wifi camera and adjusted HD video resolution and aperture.
• Uploaded traffic enforcement picture/video evidences to database server from camera using USB thumb drive and wifi.
• Used 340lbs backup battery to ensure power stability during wifi and Bluetooth upload of video.
• Used wireless WPA2 CCMP encryption algorithm with RAID 1 to improve redundancy of video data.
• Multitasked by dock-stationing my devices, to use RDP or VPN to access 250 field traffic devices.
• Produced logs, screenshots and reports as part of chain of custody for the traffic courts.
• Trained to use Report Mgt System (RMS) Cobalt for vandalized equipment (incident reporting).
• Contributed to create OCTO traffic enforcement dashboard with project managers
• Beta tested electronic deployment log as part of the traffic dashboard
• Performed daily checks (recommended routine service repairs) on deployment trucks
• Planned, scheduled and performed cradle point and router firmware upgrades.
• Used MPD PPE and forklift to move several 170lb batteries on pallets.
• Changed power configurations in NetBIOS using KVM software to troubleshot Central Control Unit (CCU) that will not turn on automatically when dead batteries are changed.
• Securely wiped hard drive, test disk surface for errors, rebuilt MBR with AOMEI.
• Changed routers, video/still cameras, two 70/170lb batteries, and radar sensors.
• Completed target tasks before 96hrs weekly deadline, met tight deadlines.
• Trained new co-worker on agency propriety application and new traffic dashboard technology
• Adjust device settings such PTZ (pan-tilt-zoom)
• Identified and controlled devices by device name.
• Ability to prioritize competing assignments and meet deadlines

• Setup, configure, and maintained Sony and Polycom video teleconferencing (VTC) hard/software on Macs and Windows.
• Monitored, tested, analyzed, and maintained Poly Lens App on Windows 10, 11 PCs/laptops
• Bilingual military trainer, developed, scheduled and delivered training on academic technology for 589 military users.
• Conduct research, plan, diagnose, troubleshot, repair/replace VTC systems
• Created learning content and facilitated sessions during informal lunchtime
• Setup and maintain user account restrictions and rights.
• Perform customer service 'help desk' duties
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Organized client meetings to provide project updates.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Followed policy procedures to monitor, identify, and report suspected or actual security breaches.
• Performed activities to protect the confidentiality, integrity, and availability (CIA) of the Institution’s data
• Use Polycom/Cisco WebEx to effectively train/communicate during weekly meetings

• Install, setup 35 new printers, computers and VoIP desk phones for newly created Skyland Center SE DC for low income residents
• Ensure internet connectivity at Skyland, changed static IP4, used ipcong, ping, tracert, nslookup, netstat utilities
• Used ip to install images from network storage
• Diagnose, troubleshoot, repair laptops/desktops for DC Public schools
• Performed helpdesk service at Capitol Hill, services paid by VariQ technology
• Refurbished, tested and analyzed Windows 10, 11 desktop/laptop
• Call Microsoft to get installation keys
• Application packaging and deployment with InstallShield Citrix XenApp and XenDesktop
• Automated Installs reduce overall man hours.
• Windows 7 Imaging QA and Test application
• Used Ghost, ImageX, WAIK, DISM, and WSIM to create images for Windows XP, 2003, 7, 2008