George Glazner

I preform maintenance tasks in occupied units while providing great customer service to our residents. I manage multiple work orders, document my completed tasks, communicate with residents and office staff, and ensure all tasks are completed efficiently. I assist with inventory management and organize the materials I am provided.

My job was to educate our potential customers about our pest control services, schedule appointments, maintain records, and answer customer questions and requests. I built very strong communication and customer service skills by interacting with a wide variety of individuals. I learned and practiced daily how to demonstrate patience, conflict resolution, and how to professionally accept rejection.

I preformed preventative maintenance and repairs throughout the hotel. I also assisted as a front desk agent using hotel management software to check guests in and out, create and modify reservations, process payments, and update guest information. I would answer both lines of the phones, helped with any guest and possible guest questions, and resolved issues efficiently.