George Gutierrez
Santa Ana,United States
Summary
Results-driven Operations Manager with expertise in logistics and team management. Exceeded annual performance targets through strategic analysis and compliance initiatives. Focused on optimizing operational processes and enhancing client relationships to uphold service standards. Skilled in project management and cost control, delivering measurable improvements in business operations.
Overview
19
19
years of professional experience
Work History
Operations Manager
Harry Winston
Costa Mesa, United States
06.2019 - Current
- Oversee day-to-day operations of the Harry Winston luxury jewelry business.
- Monitor and improve operational processes to ensure maximum efficiency.
- Ensure compliance with industry regulations and standards.
- Develop and implement new policies and procedures to ensure operational excellence.
- Lead and motivate a team of operations personnel.
- Monitor customer service and ensure customer satisfaction.
- Analyze data to identify areas for improvement and develop strategies for increasing productivity and profitability.
- Managed merchandise movement and shipment logistics across multiple locations.
- Liaised with supply chain teams to resolve inventory discrepancies and manage audits.
- Maintained inventory data accuracy and acted as vendor liaison for smooth transactions.
- Supported compliance with storage and handling policies and coordinated customer repair logistics.
- Oversaw national inventory and collaborated cross-functionally for logistics planning.
- Directed daily operations, including invoicing, tax compliance, and POS systems, ensuring alignment with corporate policies.
- Managed logistics for merchandise transfers, replenishment, and client appointments.
- Trained staff on inventory systems, compliance, and customer service standards.
- Oversaw vendor communication and repair management processes.
- Supported business development with BI analytics, forecasts, and cost tracking.
- Led quality assurance and compliance initiatives, training employees on operational standards.
- Develop and manage budgets to ensure operational goals are met.
- Coordinate with other departments to ensure the smooth running of operations.
- Remain up-to-date with industry trends and best practices.
- Represent the organization at industry events and seminars.
- Liaise with vendors and suppliers to ensure quality of services and materials.
- Successfully helped the store meet annual budgets and surpass annual goals by 110%.
- Achieved and surpassed the KPI for Quality Assurance for in stock jewelry.
- Organized and facilitated monthly training sessions on Sales, Finance, Visual, QA, and Operations topics for staff development.
Security Contractor
Allied Consulting and Security Services
Santa Clarita, United States
11.2015 - Current
- Maintain a secure environment for customers and employees at all times.
- Provided security services, including risk assessment and merchandise control, while maintaining situational awareness.
- Proactively prevent unauthorized activity.
- Analyze threats or issues that arise and investigate and report.
- Patrolled and secured facilities to ensure safety.
- Delivered security services, including risk assessment and merchandise control, while monitoring dynamic situations.
- Collaborated with Senior Security Officer and Management to deter theft, report missing assets, and respond to emergencies.
- Ensured safety and security for top clients during high-end events and parties for Harry Winston.
- Served as an ambassador and first point of contact for Harry Winston customers, providing a positive experience from beginning to end for each customer.
- Communicate effectively and efficiently with peers and clients in compliance with protocols.
- Provides protection for NBA Star Russell Westbrook.
Protective Service Officer
Paragon Systems Inc.
Covina, United States
01.2016 - 04.2017
- Responded to threats, violations, and security incidents in accordance with the Code of Federal Regulations.
- Detected and reported criminal acts to ensure prompt response and maintain safety.
- Maintained order and protected life and property on Federal premises.
- Oversaw security for the property and personnel, preventing unauthorized access.
- Reduced crime in the Compton, CA Social Security Office by 75%.
- Operated and trained peers on use of security equipment, such as batons, OC Spray, magnetometers, X-ray machines, CCTV handcuffs and firearms, while on duty.
- Operated and trained peers in security equipment use, enhancing team readiness and operational effectiveness.
- Validated visitor identities, issued visitor passes, and maintained the visitor log.
- Conducted regular inspections and investigations.
- Compiled detailed enforcement reports to document incidents and actions taken.
- Prepared enforcement reports and analyzed assessment reports to identify security trends and potential threats.
- Reviewed and analyzed assessment reports to identify trends and actions that may present a threat.
- Detected and reported criminal acts and screened packages.
- Supported law enforcement in criminal investigations in relation to suspected security violations.
- Testified and participated in enforcement proceedings.
- Acknowledged, collected and maintained evidence used in enforcement proceedings.
- Acknowledged, collected and maintained evidence used in enforcement proceedings.
Security Guard
St. Moritz Security Service Inc.
Costa Mesa, United States
04.2015 - 01.2016
- Provided professional protection and surveillance services for people, property, premises, and information through patrolling, securing, and inspecting facilities.
- Provided professional protection and surveillance services for people, property, premises and information, such as patrolling, securing and inspecting facilities.
- Directed security efforts for a high-profile client, Van Cleef and Arpels.
- Detected suspicious activities and monitored for criminal acts or rule infractions at assigned post, safeguarding property and personnel.
- Responded to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings.
- Examined, documented, and enforced procedural rules and regulations to uphold security standards and ensure compliance.
- Coordinated schedules and assignments for security personnel, optimizing coverage and response times.
- Trained new employees in communication practices, company policies, security standards, and operational protocols, ensuring seamless daily operations and team-wide policy compliance.
- Mentored new guards on company policies, security standards and operational protocols.
- Acted as primary contact for law enforcement and emergency services to facilitate communication on safety protocols.
- Organized security personnel activities.
- Analyzed staff training needs through surveys and questionnaires and consulting with management.
- Operated lead vehicle or follow vehicle in motorcade.
Service Advisor
Guaranty Chevrolet
Santa Ana, United States
05.2014 - 04.2015
- As an automotive service advisor confidently presents service orders and estimates to our customers in a highly informative fashion.
- Determined needed maintenance and diagnosed the cause of malfunction or referred to test technician for customers.
- Demonstrated commitment to customer care, ensuring satisfaction and effectively resolving complaints.
- Maintained ongoing communication with customers to foster relationships and encourage repeat business.
- Employed effective communication, presentation, and writing skills to represent company professionalism.
- Scheduled appointments and organized workflow to optimize service capacity.
Deputy Team Leader
Global Integrated Security
Herndon, United States
06.2013 - 03.2014
- Executed daily protective security functions to safeguard personnel and assets according to detail orders.
- Controlled and supervised the Security Liaison Team Members and executed safe mobile security tasks.
- Directed daily activities of security personnel, enhancing operational effectiveness and team coordination.
- Monitored all communications during each mission.
- Oversaw communication checks and established no communication contingency protocols to ensure mission readiness.
- Conducted rehearsals in preparation for specific missions, to include: Actions On at the Objective – Mounted and Dismounted, Actions On Contact – Mounted and Dismounted, Communications checks and no communication contingencies, Electronic Counter Measures/Communications validation.
- Performed weapons training for all team members, ensuring entire team was experienced on all weapons.
- Served on the Emergency Response Team and Quick Reaction Force.
- Prepared and implemented mission planning.
- Completed report, properly documenting all missions.
- Conducted site inspections and oversaw reconnaissance patrols in support of AED work within designated area of operation.
- Performed risk and hazard analysis for each projected patrol and site assessments.
- Performed risk and hazard analysis and site assessments for each projected patrol.
- Operated lead or follow vehicle in motorcade.
- Promoted to Detail Team Leader within 1 year.
- Completed 80% of company missions without incident.
Deputy Team Leader
Global Integrated Security
Herndon, United States
12.2011 - 03.2012
- Maintained communication with Command Centers before, during, and after missions to ensure operational readiness.
- Coordinated security personnel activities for close protection during movements to and from venue operations.
- Provided protective services for USACE, Minister of Interior, Director of Medicine for Afghanistan, Governor of Herat District, Mayor of Shindand, and ISAF Italian General at Shindand Hospital groundbreaking ceremony.
- Maintained security detail operational planning and conduct in accordance with detailed standard operating procedures.
- Operated lead, principal, or follow-vehicle during motorcade operations to ensure secure transportation.
- Performed the day-to-day protective security functions as specified in daily post and detail orders.
- Managed communication assets and enforced radio procedures within the team to ensure effective coordination.
- Conducted Actions on training during down time or between missions to ensure that every team member is able to effectively engage a target.
Sales Associate
Michaels Arts and Crafts
Irvine, United States
05.2011 - 12.2011
- Took care for customer service on the sales floor through superior product knowledge, one-on-one interaction with customers and demonstrations.
- Performed all cash register operations and related customer service duties.
- Implemented key marketing initiatives, including bounce back coupons, email collection, and brochure handouts, to enhance customer engagement.
- Executed receiving, stocking, and merchandise presentation tasks to optimize store layout and product accessibility.
- Maintained high merchandising standards and ensured optimal in-stock levels to drive sales performance.
- Monitored activities in the front of the store and secured assets including cash, checks, and merchandise.
Radio Operator
United States Marine Corps
Camp Pendleton, United States
01.2007 - 02.2011
- Managed communication assets and ensured adherence to radio operating procedures for mission success.
- Trained and tested over 2,000 Marines on military radio communications.
- Coordinated training sessions for training teams across multiple locations to enhance operational effectiveness.
- Conducted mission planning and logistics coordination for field operations to support effective deployment.
- Oversaw 30 Marines, providing training on leadership principles to promote performance improvement.
- Supervised 30 Marines and directed training on leadership principles to improve performance.
- Trained over 2,000 Marines and Afghan police in combat and leadership skills.
- Executed security operations for Afghan dignitaries and led over 500 convoy missions.
- Conducted over 100 convoy operations and dismounted patrols.
- Prepared mission readiness team of 50 Afghan Police Officers.
- Tested all operating vehicles and equipment to ensure mission readiness.
- Maintained over 500 cryptographic controlled items and 1,000 communication items.
- Planned and communicated more than 300 Rifle and Pistol ranges as Combat Marksmanship Instructor.
- Accountable for 1,000+ communication assets and cryptographic items.
- Received a Certificate of Commendation and a Good Conduct Medal.
Education
Some college (no degree) - Associates of Liberal Arts
Orange Coast College
Costa Mesa, CA, United States02-2027
Skills
- Project management
- Logistics management
- Inventory management
- Operational efficiency
- Compliance monitoring
- Risk assessment
- Data analysis
- Data management
- Client relationship management
- Stakeholder engagement
- Team leadership
Languages
- Spanish
- English, Advanced, Advanced, Advanced
- Spanish, Intermediate, Novice, Novice
References
- Albert Segundo, U.S. Immigration & Customs Enforcement, Federal Agent, 951-496-6320, albert.s.segundoleon@ice.dhs.gov
- Arturo Valdez, Tiger Woods learning Center, Teacher, 714-881-6337, Avaldezg@gmail.com
- Gustavo Martinez, United States Marine Corps, Retired, 310-387-5733, Stangone06@yahoo.com
Availability
Permanent, Temporary, Term, Full-time
Job Related Training
- MRAP/MATV Course
- Combat Marksmanship Course
- Blue Force Tracker Course
- Foreign Advisors Course
- GIA Applied Jewelry Professional
Timeline
Operations Manager
Harry Winston
06.2019 - Current
Protective Service Officer
Paragon Systems Inc.
01.2016 - 04.2017
Security Contractor
Allied Consulting and Security Services
11.2015 - Current
Security Guard
St. Moritz Security Service Inc.
04.2015 - 01.2016
Service Advisor
Guaranty Chevrolet
05.2014 - 04.2015
Deputy Team Leader
Global Integrated Security
06.2013 - 03.2014
Deputy Team Leader
Global Integrated Security
12.2011 - 03.2012
Sales Associate
Michaels Arts and Crafts
05.2011 - 12.2011
Radio Operator
United States Marine Corps
01.2007 - 02.2011
Some college (no degree) - Associates of Liberal Arts
Orange Coast College