George Hamilton
El Mirage
Summary
Dynamic professional with a proven track record at Emerald Blue, enhancing client satisfaction and retention through exceptional account management and customer service. Skilled in fostering teamwork and collaboration, adept at resolving escalated issues, and achieving positive outcomes. Demonstrates strong client relations and effective communication, ensuring project success and customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Account Manager -UHG Account
Emerald Blue
10.2010 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Lead Installer
Target
11.2010 - 10.2012
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Loaded and unloaded building materials used for construction.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
Installer
Walsh Bros
11.1999 - 10.2010
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Completed troubleshooting of malfunctions and diagnosed issues.
Teacher
Kingman School District
08.1995 - 05.1996
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Science - Education
Arizona State University
Tempe, AZ05-1984
Associate of Arts - Physical Education And Coaching
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-1982
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Certification
Substitute Teaching Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Installer
Target
11.2010 - 10.2012
Account Manager -UHG Account
Emerald Blue
10.2010 - Current
Installer
Walsh Bros
11.1999 - 10.2010
Teacher
Kingman School District
08.1995 - 05.1996
Bachelor of Science - Education
Arizona State University
Associate of Arts - Physical Education And Coaching
Maricopa Community Colleges, Glendale Community College
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