George Hernandez
Spokane,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
ABM Aviation
Spokane
10.2022 - Current
- Supervised team of 12 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
Dispatcher
ABM Aviation
Los Angeles, CA
09.2021 - 08.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Maintained professional relationship with Airline Operations and passengers.
Customer Service Representative
G2 Secured Staff
Spokane, WA
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Diploma - General Studies
Pacifica High School
Oxnard, CA06.2016
Skills
- Typing Proficiency
- Active Listening
- Issue and Complaint Resolution
- Filing
- Staff Training
- Flight Operations
Timeline
Customer Service Representative
G2 Secured Staff
05.2023 - Current
Dispatch Supervisor
ABM Aviation
10.2022 - Current
Dispatcher
ABM Aviation
09.2021 - 08.2022
Diploma - General Studies
Pacifica High School