George Justiniano
Irving,US
Summary
With 16 years of experience in the culinary industry, including 3 years as a supervisor, 1 year as a manager, and 3 years as a general manager, I am a dynamic and accomplished leader. My focus is on setting high standards in service and operations, ensuring strict compliance with protocols, driving sales, and increasing profitability. I have strong skills in team leadership, strategic planning, and delivering exceptional customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Jeni's Splendid Ice Creams
05.2024 - 02.2025
- Successfully managed a team of 11 employees, ensuring high quality standards, increasing sales through the year.
- Coordinated scheduling within tight budget constraints while maintaining high standards.
- Overcame significant cultural challenges upon inheriting the store, building a strong and motivated team.
- Provided outstanding customer support, leading to a substantial rise in 5-star reviews.
- Managed weekly updates and checklists within tight deadlines.
Head chef assistant
Hibiki Sushi
04.2019 - 11.2019
- Prepared all foods according to recipes
- Weighed and measured all ingredients effectively
- Operated stoves, grills, wok stove and fryers
- Assist the Head Chef with daily operations
General Manager
Marugame Udon
08.2020 - 04.2024
- Ensured accurate ordering of inventory aligned with changing operational demands.
- Developed employee schedules at least one week ahead, ensuring proper planning and work-life balance.
- Team Planning: Strategically assigned tasks based on employees strengths and weaknesses, optimizing daily operations
- Customer Service: Delivered exceptional guest experiences by engaging with customers, gathering feedback on food quality, and addressing concerns promptly
- Waste Management: Implemented and maintained a waste log system to track losses, ensuring accurate reporting to HR on a weekly basis
- Staff Management: Oversaw key HR functions, including issuing warnings and memos, conducting employee performance reviews, facilitating terminations, and managing hiring and training processes
- Administrative Tasks: Handled critical administrative duties, including responding to important emails, managing POS systems, creating Excel reports, and compiling operational summaries
Lead cook III
Marriott International, Inc.
10.2019 - 10.2020
- Worked 70-75 hours per week in a high-pressure, nonstop cooking environment prior to the pandemic
- Maintained a fast-paced workflow throughout each shift, ensuring efficiency and consistency
- Collaborated with coworkers to establish organized rotation systems for optimal productivity
- Performed food preparation tasks daily with precision and adherence to quality standards
Supervisor
Hosteria del Mar
01.2016 - 01.2018
- Managed daily kitchen operations with 8 staff members
- Mentored and trained 6 staff members
- Prepared meals for lunch and dining services with an average of 100 tables per day
- Cooked and prepare all item on the menu
- Managed inventory
- Create new recipes for luxury guests
- Maintain kitchen in clean and sanitary conditions
Supervisor
Headchef at GreenBowls
01.2015 - 12.2015
- Supervisor duties such as: memorandums, warnings, schedules, inventory, communication and implementation
- Cooked and prepared all food in the menu
- Developed vegetarian, vegan and brunch recipes from scratch
- Responsible in food costing, creating recipes and standardize process
- Checked and monitored the freshness of all products and ingredients
- Re-developed menu in Summer 15' and 18', adding healthier recipes which increase sales
- Mentored and trained 20+ staff members
- Direct food preparation supervisor of the company
- Represented the company in local television stations to support the marketing
Education
Bachelor Degree - Nutrition
Universidad del Este
Carolina, PRAssociate Degree - Food Management
Universidad del Este
Cabo Rojo05.2016
Certificate -
Instituto de Banca y Comercio
Mayagüez, PR05.2012
Skills
- Labor Cost Analysis
- Kitchen Experience
- Consistent Leadership
- Management
- Recruiting
- Inventory Control
- Google Drive/Computer skills
- Food Safety
- Food Preparation
- Cost control
- High Quality Customer Service
- Team management
- Leadership Experience
- Food handling
- Detail oriented
- Food Service Management
- Presentation skills
- Budgeting
- Nutrition
- Quality assurance
- HACCP
- Organizational skills
- Profit & Loss
Certification
- ServSafe Food Handler Certification, 02/01/23, 02/28/28
- Driver's License, 04/01/19, 03/31/26
Willing To Relocate
- Flower Mound, TX
- Justin, TX
- Grapevine, TX
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
Jeni's Splendid Ice Creams
05.2024 - 02.2025
General Manager
Marugame Udon
08.2020 - 04.2024
Lead cook III
Marriott International, Inc.
10.2019 - 10.2020
Head chef assistant
Hibiki Sushi
04.2019 - 11.2019
Supervisor
Hosteria del Mar
01.2016 - 01.2018
Supervisor
Headchef at GreenBowls
01.2015 - 12.2015
Bachelor Degree - Nutrition
Universidad del Este
Associate Degree - Food Management
Universidad del Este
Certificate -
Instituto de Banca y Comercio
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