George Kastanos
Clearwater,FL
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Fresh Market Inc.
Clearwater, FL
11.2022 - Current
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Handled customer inquiries and complaints in a professional manner.
- Resolved escalated issues from team members or customers in an efficient manner.
- Identified opportunities to increase sales through cross-selling products or services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
Care Assistant
Self Employed Web
Hudson, FL
01.2021 - 10.2022
- Transported patient to appointments or other locations using wheelchairs or servers.
- Observed patients for any signs of discomfort or distress.
- Monitored patient to identify and address specific care needs.
- Coordinated care with physicians and other healthcare professionals.
Customer Service Clerk
Chick-fil-A
Clearwater, FL
02.2020 - 07.2020
- Greeted customers and provided assistance with inquiries.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels to ensure availability of merchandise for customers.
- Maintained a clean work environment by adhering to company safety procedures.
Education
Associate of Applied Science - Medical Assisting
Keiser University
Clearwater, FL08-2025
High School Diploma -
Countryside High School
Clearwater, FL05-1998
Skills
- Status Updates
- Customer service excellence
- Order Management
- Product support
- Telephone Etiquette
- Inventory Control
- CRM Software
- Customer Relations
- Interdepartmental communication
- Customer Complaint Resolution
Accomplishments
- Customer Service Recognition
Languages
Greek
Professional
Timeline
Customer Service Lead
Fresh Market Inc.
11.2022 - Current
Care Assistant
Self Employed Web
01.2021 - 10.2022
Customer Service Clerk
Chick-fil-A
02.2020 - 07.2020
Associate of Applied Science - Medical Assisting
Keiser University
High School Diploma -
Countryside High School
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