George Khalil
Queens,NY
Summary
Enthusiastic, highly-motivated individual with proven leadership capabilities, who likes to take initiative and seek out new challenges. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Demonstrated proficiency in English, Italian and Arabic. Cheerful and
energetic with superior organization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Retail Specialist
Nespresso US
09.2021 - 04.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Led a team of 8 retail associates to achieve product success through sales and customer retention
- Submitted reports to senior management to aid in business decision- making and planning
- Maintained customer satisfaction with quick and professional handling of product purchases/returns.
Retail Associate
Macy's Inc
05.2021 - 08.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Process payments by operating POS systems, ensuring that both cash and credit card payments are properly handled
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Demonstrated effective ability to maintain selling room presentations, and restocking them on a regular basis.
Office Administrator / IT Consultant
MEB Tax & Accounting
12.2020 - 05.2021
- Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.
- Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast- paced atmospheres.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and events.
Intermediate English Teacher
ISI Private School
09.2018 - 06.2019
- Taught Intermediate English to a class of 90+ students
- Collaborated with parents, teachers, and other school faculty support team members to develop Individualized Educational Plans (IEPs), enabling all students to advance toward individual academic targets.
Bilingual Customer Service Associate
Amazon Italy
06.2017 - 06.2018
- Translated Amazon's "Terms & Policies" from Italian to English to provide new and future English-speaking employees with the material they need.
- Compiled customer feedback and recommended service delivery improvements to senior management
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Education
Bachelor of Arts - Film Studies
CUNY Queens College
New York, NY06.2025
Associate of Applied Science - Medical Radiologic Technology
LaGuardia Community College of The City University of New York
Long Island City, NY06.2024
Diploma - Automotive Engineering Technology
Don Bosco Salesian Institute
Cairo, Egypt06.2017
Skills
- Retail Metrics and Goals
- Merchandising and Display
- Sales and Promotions
- Strong Communication and Interpersonal Skills
- POS Inventory System Operation
- Retail Operations
- Building Customer Relationships and Loyalty
Certification
- USSF Soccer Coach License
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Timeline
Lead Retail Specialist
Nespresso US
09.2021 - 04.2022
Retail Associate
Macy's Inc
05.2021 - 08.2021
Office Administrator / IT Consultant
MEB Tax & Accounting
12.2020 - 05.2021
Intermediate English Teacher
ISI Private School
09.2018 - 06.2019
Bilingual Customer Service Associate
Amazon Italy
06.2017 - 06.2018
Bachelor of Arts - Film Studies
CUNY Queens College
Associate of Applied Science - Medical Radiologic Technology
LaGuardia Community College of The City University of New York
Diploma - Automotive Engineering Technology
Don Bosco Salesian Institute
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