George Koufie
Jacksonville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Operations Specialist
CarolinaEast Healthcare System
New Bern, NC
08.2023 - Current
- Exercised versatility in fast-paced, agile work environments.
- Generated reports to track performance metrics of team members.
- Developed and implemented specialized procedures for customer service operations.
- Coordinated with other departments to ensure efficient workflow processes.
- Created training materials for new hires on the company's procedures and policies.
- Managed and resolved incidents according to service agreements.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Help Desk Technician
Coastal Carolina Community College
Jacksonville, NC
08.2022 - 08.2023
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Assisted in the installation of new hardware and software components.
- Resolved network connectivity issues.
- Performed troubleshooting to diagnose and resolve technical issues.
- Configured security settings or access permissions for groups and individual users.
- Monitored performance and maintained systems according to requirements.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Provided end-user training when needed.
- Supported remote desktop connections for users requiring assistance offsite.
- Installed operating system updates as required by company policy.
Field Project Technician
Ebryit
Jacksonville, NC
06.2021 - 08.2022
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Replaced defective components or parts as needed.
- Assisted in the design of new products or modifications to existing products for improved performance.
- Developed detailed reports documenting test results for analysis by engineers.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
- Followed safety practices to safeguard against injury and damage to property.
- Disassembled and repaired damaged sections and fabricated replacements.
- Used bolts, rivets and screws to fasten parts.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
Education
Associate in applied science degree, Information Technology -
James Sprunt Community College
05.2023
Bachelor of Cloud Computing -
Western Governors University
Skills
- Linux Essentials
- PowerShell
- SPLUNK
- Attention to Detail
- Root Cause Analysis
- Analytical Thinking
- Effective Communication
- Organizational Skills
- Written Communication
- Experience in leadership
- Professionalism
- Problem-Solving
- Problem-solving aptitude
- Self Motivation
Certification
- LPI Linux Essentials, 02/2024
- AWS Certified Cloud Practitioner Certificate, 01/2024
- CompTIA Security+, 11/2023
- CompTIA Network+, 10/2023
- CompTIA A+, 09/2023
- Information Technology Networking Certification, 05/2023
- Information Technology Foundation Certification, 05/2023
- Google Foundation of Cybersecurity, 10/2023
Hobbies and Interests
- Cycling
- Table Tennis
- Golf
- Swimming
- Hiking
Projects
Using AWS Organization Formation to Manage AWS Organization. Utilize Linux commands lines to create directories to store AWS IAM users’ files. Use the Linux command line to view the lists in a directory and read what is written in files. Create an EC2 instance, increased the volume from 10GB to 20GB and encrypted the volume, enabled default encryption and a snapshot to copy the Elastic Block Storage from one region to another.
Timeline
Help Desk Operations Specialist
CarolinaEast Healthcare System
08.2023 - Current
Help Desk Technician
Coastal Carolina Community College
08.2022 - 08.2023
Field Project Technician
Ebryit
06.2021 - 08.2022
Associate in applied science degree, Information Technology -
James Sprunt Community College
Bachelor of Cloud Computing -
Western Governors University
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