Highly skilled and motivated IT Contractor with a proven track record in customer service, security fieldwork, and dispatching. Leveraging extensive expertise in information technology, I am adept at seamlessly integrating technology solutions to optimize operational efficiency and enhance customer satisfaction. Diverse skill set and adaptability allows advancement in fast-paced environments while maintaining strong focus on quality and compliance. As an IT Contractor, I am driven to exceed expectations, resolve challenges, and contribute positively to the success of every project I undertake.
Hi, I’m
Jarris Jones
Riverdale,GA
Work History
ITProJarvis Tech Services, IncAtlanta., GA
Owner/ Information Technology Support Specialist
10.2023 - Current
Job overview
- Created and developed a remote computer repair and. technology installation service.
- Managed daily operations of business,
- Developed strategic plans to increase profitability and efficiency.
- Provided technical support to users with hardware and software issues.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Performed system upgrades to ensure optimal performance.
- Resolved complex problems by troubleshooting hardware and software applications.
Advanced Mobile Notary Service LLCRiverdale, GA
Certified Notary Signing Agent
07.2022 - Current
Job overview
- Created & formed as a business entity within the State of Georgia as a mobile notary public, signing agent and permit expediter.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
Allied Universal Security ServicesAtlanta, GA
Field Supervisor/Flex Security Officer
12.2020 - Current
Job overview
- Preformed in a reliable way by being on call 24/7 as a Flex Security Officer.
- Unitized technical software to manage employees and payroll.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
Southeastrans Inc.Atlanta, GA
Overnight Dispatcher
09.2019 - 03.2020
Job overview
- Answered phones for Medicaid eligible member requests for non-emergency discharges, ride requests, and dispatch ETA's.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers through phone conversations.
Various Trucking CompaniesAtlanta., GA
Class A CDL Truck Driver
08.1996 - 11.2018
Job overview
- Transported goods across state lines in compliance with Department of Transportation regulations.
- Stayed abreast of changing technology related to fleet operations through continuing education courses.
- Provided courteous service to customers during pickup and delivery transactions.
- Adhered to all applicable rules and regulations governing the transportation industry.
- Communicated regularly with dispatchers regarding deliveries, route changes, traffic updates and other relevant information.
Freelance ContractorDecatur, GA
IT Technical Support Specialist
02.2009 - 06.2012
Job overview
- Assisted customers with various types of technical issues via email, live chat, telephone and onsite.
- Set up new desktop systems and configured laptops and loaded required software.
- Implemented system security.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customer in understanding products, components and systems.
Arise Virtual Solutions Inc.Miramar, FL
Arise Virtual Customer Service Agent
04.2008 - 07.2010
Job overview
- Provided good customer service by answering questions regarding products and services, delivering exceptional experiences.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Summary
Overview
27
years of professional experience
Education
MyComputerCareer.comRaleigh, NC
Security + Certification from Information Technology
10.2023
University Overview
- 4.4 GPA
Additional Coursework :
- Cloud Computing: Software As A Service (SaaS)
- Linux Fundamentals Certification
- The Foundations of Cybersecurity Certification
Skills
- Technical Troubleshooting
- Microsoft AZ-900 & SC-900
- Linux Essentials
- Network
- Security
- Call Center Operations
- Commerical Transportation Experience
- Problem-Solving
- Attention to Detail
- Customer Service Driven
- Self-Motivation
Timeline
Owner/ Information Technology Support Specialist
ITProJarvis Tech Services, Inc
10.2023 - Current
Certified Notary Signing Agent
Advanced Mobile Notary Service LLC
07.2022 - Current
Field Supervisor/Flex Security Officer
Allied Universal Security Services
12.2020 - Current
Overnight Dispatcher
Southeastrans Inc.
09.2019 - 03.2020
IT Technical Support Specialist
Freelance Contractor
02.2009 - 06.2012
Arise Virtual Customer Service Agent
Arise Virtual Solutions Inc.
04.2008 - 07.2010
Class A CDL Truck Driver
Various Trucking Companies
08.1996 - 11.2018
MyComputerCareer.com
Security + Certification from Information Technology
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