Miguel Silva
San Antonio,TX
Summary
Operations Control Supervisor with extensive experience at the United States Air Force, excelling in Cyber Operations and team management. Proven expertise in ITIL and CompTIA Security+, driving compliance and enhancing service delivery. Recognized for mentoring teams and executing high-stakes projects, ensuring mission success and operational excellence.
Overview
9
9
years of professional experience
Work History
Operations Control
United States Air Force
11.2024 - Current
- As the shift lead supervisor of Operations Control for the 690 CYCS, he leads military, civilian,and contractors supporting the 24/7 AF Information Network Mission Assurance Center (AMAC) C2 element for 122 bases & 845K users across 3 enclaves enterprise wide
- Coordinating teleconfrences and sync to ensure clear and timely communication across the DAFIN Entreprise environment.
- Led Cyber Operations Control traininjg, updating 11 checklists for 46 personell
Help Desk Manager
United States Air Force
11.2023 - 11.2024
- Led 11 person team through help desk operations, ensuring timely resolution of technical issues for personne and installation VIPs
- Mentored and instructed other teams to enhance troubleshooting skills, unit capabilties and improve service delivery standards.
- Developed training programs for organiation, ensuring 100% Department of Defense Compliance
Executive Communications
United States Forces Korea
11.2022 - 11.2023
- Managed sensitive and classified information with zero incidents, training a 15-person team on current policy.
- Led a three-person team, coordinating and executing the organization's largest installation relocation.
- Provided technical support and advice to key decision makers, earning multiple commendations and yearly awards.
Client Systems Technician
United States Air Force, USAF
05.2019 - 11.2022
- Led BUEM and mobile device managment support team, coordinating proper delivery for VIP users across a 8K people organization
- Was the Small Systems lead for the Tactical C2 team, traveling across three geographical areas of responsibility and ensuring minimal downtime.
- Team represenative for Communications Security, preventing cybersecurity incident and providing unit leadership with situational awareness updates
Product Specialist
Penske Automotive
07.2018 - 05.2019
- Conducted product demonstrations to enhance customer understanding, engagement and positive experience
- Collaborated with sales team to develop and implement effective communication and transperency to approxiamtely 3 surronding counties
- Provided expert product knowledge, addressing customer inquiries and resolving concerns efficiently.
Service Team Member
Chipotle
01.2017 - 07.2018
- Operated cash register efficiently, handling transactions accurately and promptly.
- Assisted in food preparation, following safety and sanitation guidelines diligently.
- Engaged with customers to promote positive experiences, ensuring retention of customers
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05-2026
Associate of Science - Information And Computer Systems
Community College of The Air Force
Montgomery, AL11-2025
Skills
Comptia Security
Comptia Project
Comptia A
Linux Essentials
ITIL
Communications Fly Away Systems
Languages
Portuguese
Native or Bilingual
Timeline
Operations Control
United States Air Force
11.2024 - Current
Help Desk Manager
United States Air Force
11.2023 - 11.2024
Executive Communications
United States Forces Korea
11.2022 - 11.2023
Client Systems Technician
United States Air Force, USAF
05.2019 - 11.2022
Product Specialist
Penske Automotive
07.2018 - 05.2019
Service Team Member
Chipotle
01.2017 - 07.2018
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Information And Computer Systems
Community College of The Air Force