Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miguel Silva

San Antonio,TX

Summary

Operations Control Supervisor with extensive experience at the United States Air Force, excelling in Cyber Operations and team management. Proven expertise in ITIL and CompTIA Security+, driving compliance and enhancing service delivery. Recognized for mentoring teams and executing high-stakes projects, ensuring mission success and operational excellence.

Overview

9
9
years of professional experience

Work History

Operations Control

United States Air Force
11.2024 - Current
  • As the shift lead supervisor of Operations Control for the 690 CYCS, he leads military, civilian,and contractors supporting the 24/7 AF Information Network Mission Assurance Center (AMAC) C2 element for 122 bases & 845K users across 3 enclaves enterprise wide
  • Coordinating teleconfrences and sync to ensure clear and timely communication across the DAFIN Entreprise environment.
  • Led Cyber Operations Control traininjg, updating 11 checklists for 46 personell

Help Desk Manager

United States Air Force
11.2023 - 11.2024
  • Led 11 person team through help desk operations, ensuring timely resolution of technical issues for personne and installation VIPs
  • Mentored and instructed other teams to enhance troubleshooting skills, unit capabilties and improve service delivery standards.
  • Developed training programs for organiation, ensuring 100% Department of Defense Compliance


Executive Communications

United States Forces Korea
11.2022 - 11.2023
  • Managed sensitive and classified information with zero incidents, training a 15-person team on current policy.
  • Led a three-person team, coordinating and executing the organization's largest installation relocation.
  • Provided technical support and advice to key decision makers, earning multiple commendations and yearly awards.

Client Systems Technician

United States Air Force, USAF
05.2019 - 11.2022
  • Led BUEM and mobile device managment support team, coordinating proper delivery for VIP users across a 8K people organization
  • Was the Small Systems lead for the Tactical C2 team, traveling across three geographical areas of responsibility and ensuring minimal downtime.
  • Team represenative for Communications Security, preventing cybersecurity incident and providing unit leadership with situational awareness updates

Product Specialist

Penske Automotive
07.2018 - 05.2019
  • Conducted product demonstrations to enhance customer understanding, engagement and positive experience
  • Collaborated with sales team to develop and implement effective communication and transperency to approxiamtely 3 surronding counties
  • Provided expert product knowledge, addressing customer inquiries and resolving concerns efficiently.


Service Team Member

Chipotle
01.2017 - 07.2018
  • Operated cash register efficiently, handling transactions accurately and promptly.
  • Assisted in food preparation, following safety and sanitation guidelines diligently.
  • Engaged with customers to promote positive experiences, ensuring retention of customers

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
05-2026

Associate of Science - Information And Computer Systems

Community College of The Air Force
Montgomery, AL
11-2025

Skills

    Comptia Security

    Comptia Project

    Comptia A

    Linux Essentials

    ITIL

    Communications Fly Away Systems

Languages

Portuguese
Native or Bilingual

Timeline

Operations Control

United States Air Force
11.2024 - Current

Help Desk Manager

United States Air Force
11.2023 - 11.2024

Executive Communications

United States Forces Korea
11.2022 - 11.2023

Client Systems Technician

United States Air Force, USAF
05.2019 - 11.2022

Product Specialist

Penske Automotive
07.2018 - 05.2019

Service Team Member

Chipotle
01.2017 - 07.2018

Bachelor of Science - Information Technology

Western Governors University

Associate of Science - Information And Computer Systems

Community College of The Air Force