George Martin
Plymouth,MA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Service & Sales Representative
Cintas
Woburn, MA
05.2024 - 01.2026
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to educate clients on features and benefits.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Outside Sales Representative
Kimball Midwest
Columbus, OH
09.2023 - 04.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Opened over 85 new accounts in six months in the field.
Manager
Snap On Tools Of Lower Cape Cod
Sandwich, MA
03.2021 - 09.2023
- Managed inventory control, cash control and truck opening and closing procedures.
- Maximized sales while arriving at customers shops on a weekly basis.
- Built relationships with customers through face to face interactions.
- Maintained proper product levels and inventory controls for merchandise and the store to facilitate effective ordering and stock rotation.
- Devised processes to boost long-term business success and increase profit levels.
- Maintained responsibility for over 300 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
Field Service Technician
Canine Companies Inc.
Wilton, CT
08.2000 - 03.2021
- Installed and serviced Invisible fences for dogs which entailed trouble shooting, trenching, drilling into houses, cutting driveways, all while being clean and professional.
- Upsold services and equipment for a better customer experience
- Maintained company field response vehicle stocked with repair and replacement parts valued over $20,000.
- Maintained a 9.9 customer satisfaction rating out of 10 via customer surveys.
- Trained clients and their pets on the Invisible Fence.
- Serviced customers in all areas of MA, RI, NH & CT without a vehicle incident.
Bartender
American Legion Post 40
Plymouth, MA
08.2019 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Introduced special events to increase cliental. ie. music bingo, Wii Bowling tournaments, Cornhole tournaments and Poker tournaments.
- Perform opening and closing duties.
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed cash and bar revenue during the day to day operation and private events.
Education
High School Diploma -
Plymouth South High School
Plymouth, MA06.1994
Skills
- Verbal and Written Communication
- Customer Relations
- Managing Multiple Tasks
- Merchandise Sales
- Account Development
- Route Deliveries
- Sales Goals
- Site Visits
- Customer Service and Assistance
- Route Growth
I have volunteered as the commissioner for Carver Mens Softball league for the last 12 years.
Incorporated rules and regulations to improve the league of over 200 players.
Created a new Fall league that has ran for the last 10 years.
Started a tournament in the winter that has ran for 20 years and has brought teams from all over New England.
Timeline
Service & Sales Representative
Cintas
05.2024 - 01.2026
Outside Sales Representative
Kimball Midwest
09.2023 - 04.2024
Manager
Snap On Tools Of Lower Cape Cod
03.2021 - 09.2023
Bartender
American Legion Post 40
08.2019 - Current
Field Service Technician
Canine Companies Inc.
08.2000 - 03.2021
High School Diploma -
Plymouth South High School