Lexi Rivette
State Farm Insurance — Nick Selfo Agency
Lafayette,LA
6
years of professional experience
Recent Business Marketing graduate with hands-on experience in professional customer service and sales, digital marketing, social media, and customer engagement. Passionate about developing creative marketing strategies and building strong brand relationships. Strong communicator with a customer-focused mindset and a proven ability to adapt quickly, work collaboratively, and deliver results. Seeking an opportunity to contribute to a dynamic team while continuing to expand my skills.
Work History
Service & Sales Representative
2 Years 6 Months- Managed high-volume client interactions, identifying customer needs and providing tailored solutions
- Supported revenue growth through quotes, policy updates, and coverage recommendations
- Educated clients on complex insurance products, improving decision-making
- Specialized in billing and payment resolution, analyzing discrepancies and providing solutions
- Built strong client relationships through follow-up and personalized service
- Answer high-volume inbound/outbound calls while maintaining professional phone etiquette.
- Utilized CRM systems to manage accounts and support sales processes
- Contributed to retention and cross-selling by identifying coverage gaps
Receptionist / Administrative Assistant
1 Year- Served as a primary client contact, delivering professional and relationship-focused service
- Daily use of Microsoft systems such as Word, Excel, PowerPoint
- Managed contracts, documentation, and records with strong attention to detail
- Supported office operations and ensured efficient workflows
Team Lead/ Baker/ Server/ Marketing Support
1 Year- Served as shift leader, coordinating tasks and ensuring efficient daily performance.
- Designed and decorated custom cakes/cookies per customer request
- Assisted with social media promotions and customer engagement
- Supported in-store marketing through product displays and presentation
Education
Bachelor of Business Administration - Marketing
GPA: 3.28
High School Diploma
Skills
Client Relationship Management
Consultative Selling
Professional Customer Service
Microsoft knowledge and experience
Interpersonal communication skills
Product Education & Presentation
Cross-Selling & Upselling
CRM Systems
Billing Analysis & Resolution
Time Management
Timeline
Service & Sales Representative
State Farm Insurance — Nick Selfo Agency
01.2024 - CurrentRead More
Receptionist / Administrative Assistant
Flowers & Associates — Pension and Consulting Firm
01.2023 - 01.2024Read More
Team Lead/ Baker/ Server/ Marketing Support
Great American Cookie & Marble Slab Creamery
01.2021 - 01.2022Read More
Teurlings Catholic High School
High School Diploma
Read More
University of Louisiana at Lafayette
Bachelor of Business Administration from Marketing
Read More
Awards/Honors/Certifications
Dean’s List, Cypress Scholarship, Barbara Breaux Burleigh Scholarship, Terry Landry BOR/SF Scholarship, SEO Essentials Certification, Google Analytics Certification, Google Ads Certification
Relevant Coursework
Academic Marketing Projects
- Collaborated with teams to develop marketing strategies for local businesses.
- Assisted with website analysis, Google Analytics, SEO, market research, and digital marketing campaigns.
- Helped create marketing plans and presented recommendations to professors and clients.
Areas of Study
- Consumer Behavior, Marketing Research & Analytics, Sales Management, Digital Marketing Strategies, Advertising & Promotion, Business Communication, Strategic Marketing