Ahmad Fidai
Irving,Texas
Summary
Calm and dependable professional with experience in high-pressure, fast-paced environments requiring attention to detail, multitasking, and strict adherence to security protocols. Quick learner with a proven ability to stay composed under stress, manage sensitive information responsibly, and provide clear, professional support to diverse individuals in time-sensitive situations.
Overview
4
4
years of professional experience
Work History
Service & Sales Representative
CLEAR
DFW Airport
06.2024 - Current
- Facilitate secure identity verification and expedited airport screening processes for travelers by enrolling members.
- Hold active PIV (Personal Identity Verification) clearance, demonstrating trusted access to secure airport environments and compliance with federal background standards.
- Conduct in-person TSA PreCheck enrollment including document verification, biometric data capture (fingerprints and photos), and secure data entry.
- Ensure accuracy and compliance with federal regulations regarding personal identity documents and biometric data.
- Deliver exceptional customer service in a fast-paced, high-volume airport environment while maintaining professionalism and confidentiality.
- Troubleshoot technical issues with enrollment kiosks and escalate as needed to ensure smooth operations.
- Maintain compliance with TSA and DHS regulations during all identity verification and data handling procedures.
- Monitor secure areas to uphold identity authentication standards and report suspicious activity in accordance with airport security protocols.
- Work collaboratively with TSA officers and airport security teams to ensure smooth coordination and a safe travel environment.
- Train new team members on enrollment systems, customer interaction protocols, and compliance requirements.
Front End Associate
Home Depot
Irving, Texas
11.2021 - 11.2023
- Assisted in opening and closing procedures, including counting cash drawers and securing store premises.
- Greeted customers and provided assistance with product selection.
- Utilized excellent communication skills to resolve customer complaints or concerns promptly.
- Collaborated with team members to ensure positive shopping experience for customers.
- Handled cash transactions accurately using point-of-sale system.
- Conducted daily inventory checks to maintain accurate stock levels.
- Trained new hires on company policies, store procedures, and customer service techniques.
- Answered customer inquiries about products, prices, and promotions.
- Maintained cleanliness and organization of store displays and shelves.
- Minimized store thefts through strategic monitoring and customer observation.
Education
High School - undefined
Winfree Academy
Irving, Texas06.2023
Skills
- Time Management
- Multitasking Abilities
- Stress Tolerance
- Problem Solving
- Crisis Management
- Process Improvement
- Biometric Data Collection (Fingerprinting, Facial Recognition)
- Document Verification
- Time Management in Fast-Paced Settings
- Multitasking in High-Stress Environments
- Adherence to Federal Security Protocols
- Onboarding & Training New Team Members
- Handling Sensitive Personal Information
Timeline
Service & Sales Representative
CLEAR
06.2024 - Current
Front End Associate
Home Depot
11.2021 - 11.2023
High School - undefined
Winfree Academy