George Martinez Jr.
St Cloud
Summary
Results-driven Supervisor with expertise in managing operations and leading process improvements. Skilled in handling multiple projects simultaneously while prioritizing safety and quality control. Acknowledged for effective collaboration with upper management to meet and exceed organizational goals.
Overview
14
14
years of professional experience
Work History
Ground Operation Supervisor
JetBlue Airways
Orlando
01.2019 - Current
- Monitored employee productivity and delivered constructive feedback to boost performance.
- Organized workflows to clarify duties and responsibilities for all employees.
- Facilitated effective communication between upper management and staff to ensure information flow.
- Ensured compliance with all safety regulations in the workplace.
- Prepared reports on operational performance metrics and presented them to management team.
Corrections Officer
Orange County Corrections Department
Orlando
01.2019 - 01.2022
- Supervised inmate activities to ensure adherence to regulations.
- Monitored traffic in and around compound to identify security breaches.
- Maintained secure transportation procedures for inmates during transfers.
- Conducted periodic patrols of quarters and work areas to uphold safety standards.
Ground Operations Lead
JetBlue Airways
Orlando
12.2016 - 01.2019
- Facilitated discussions on operational enhancements to drive efficiency.
- Ensured crew members wore required PPE and were prepared for assigned duties.
- Resolved conflicts between customers and crew members to maintain a harmonious environment.
- Provided technical support to ground operation leaders for improved functionality.
Move Team Coordinator
JetBlue Airways
Jamaica
08.2011 - 04.2014
- Operated terminal jet bridge to facilitate efficient aircraft boarding and deboarding.
- Logged and updated all tug movements in database for accurate tracking.
- Conducted pre- and post-move safety inspections to ensure compliance with regulations.
- Managed operations of multiple aircraft systems, including A/C power units, electrical systems, and hydraulics.
Education
Diploma - Business Administration and Management
Lafayette H.S.
Brooklyn, N.Y.01.1997
Skills
- Customer service and relations: managing inquiries, resolving complaints, and maintaining high satisfaction scores
- Logistics coordination: scheduling, route planning, and managing the movement of personnel, passengers, or cargo
- Safety management/risk assessment: identifying and mitigating potential safety issues in high-stakes environments
- Security protocol management: enforcing rules, conducting searches, and maintaining a secure environment
- Report Writing & Documentation: Maintaining detailed and accurate logs of incidents, behavior, and daily activities
References
Upon Request
Timeline
Ground Operation Supervisor
JetBlue Airways
01.2019 - Current
Corrections Officer
Orange County Corrections Department
01.2019 - 01.2022
Ground Operations Lead
JetBlue Airways
12.2016 - 01.2019
Move Team Coordinator
JetBlue Airways
08.2011 - 04.2014
Diploma - Business Administration and Management
Lafayette H.S.