George Medina
Bethlehem,PA
Summary
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
13
13
years of professional experience
Work History
Operations Manager
ASGCO manufacturing
Nazareth, Pennsylvania
09.2011 - Current
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed scheduling, training and inventory control.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Scheduled technicians, managed workflow, and monitored job progress.
- Created daily schedules for technicians based on their availability and skill level.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Monitored inventory levels to ensure timely replenishment of stock items.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Developed strong relationships with customers through excellent customer service practices.
Education
High School Diploma -
William Allen High School
Allentown, PA06-2011
Graduate Certificate - Leadership
Bartell & Bartell Leadership Flight School
State College, PASkills
- Schedule coordination
- Customer service
- Attention to detail
- Strong work ethic
- Problem-solving
- Shift scheduling
- Coaching and mentoring
- Positive attitude
- Workplace safety
- Warehouse operation oversight
Timeline
Operations Manager
ASGCO manufacturing
09.2011 - Current
High School Diploma -
William Allen High School
Graduate Certificate - Leadership
Bartell & Bartell Leadership Flight School
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