Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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George Medina

Plano,Texas

Summary

Dynamic Field Service Specialist with a proven track record at Emerson, excelling in technical troubleshooting and customer relationship building. Recognized for enhancing service offerings and mentoring junior technicians, while effectively diagnosing complex issues. Committed to continuous improvement and delivering exceptional support, ensuring client satisfaction and operational efficiency.

Field service professional with strong technical skills and track record of delivering high-quality results. Proven ability to adapt to changing needs and work effectively in team environments. Skilled in troubleshooting, maintenance, and customer support. Known for reliability, problem-solving, and focus on achieving operational goals.

Dynamic individual with hands-on experience in start-up, troubleshooting, training and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Field Service Specialist

Emerson
08.2001 - Current
  • Enhanced customer satisfaction by efficiently diagnosing and resolving complex technical issues in the field.
  • Participated in industry conferences and workshops to stay current on the latest technologies and trends, applying this knowledge to improve service offerings for clients.
  • Assisted sales team in securing new contracts by providing technical expertise during presentations and demonstrations, showcasing product capabilities effectively.
  • Maintained detailed documentation of all service activities, allowing for accurate tracking of work performed and facilitating efficient billing processes.
  • Mentored junior technicians in best practices and procedures, contributing to the development of a skilled workforce capable of delivering excellent service consistently.
  • Delivered exceptional customer service through effective communication and prompt attention to client needs, fostering loyalty and repeat business.
  • Certified Level 1, Level 2 & PSP instructor for Micro Motion flow products, Rosemont Magnetic & Vortex flow meters.
  • Supported continuous improvement efforts within the organization by identifying opportunities for streamlining operations or enhancing services offered to clients.

Senior Test & Field Service Technician

Forney Corporation
07.1998 - 08.2001
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.

Instrumentation Technician

Ultramar Diamond Shamrock
10.1992 - 07.1998
  • Provided technical support during plant shutdowns and startups, ensuring smooth transitions without compromising system integrity.
  • Conducted troubleshooting procedures and root cause analysis to determine causes of problems.
  • Installed maintained, and repaired various types of instruments to ensure optimal functionality.
  • Identified issues by testing and troubleshooting instruments, components and assemblies using voltmeters, circuit testers, oscilloscopes, HART 268, 275, Honeywell & Yokogawa field communicators.
  • Enhanced system reliability by performing calibration and validation tasks on instrumentation devices.

Education

Associate of Applied Science - Electrical, Electronics And Communications Engineering

Texas State Technical Institute
Harlingen, TX
05-1986

Skills

  • Remote support
  • Network configuration
  • Field operations
  • Diagnostic skills
  • Hardware repair
  • Teamwork and coordination
  • Troubleshooting and repair
  • Safety assessment
  • Relationship building
  • Training and mentoring
  • Accountability and work ethic
  • Technical troubleshooting

Accomplishments

  • Emerson CMRT - Certified Maintenance ,Reliability and training Technician
  • 2-time Emerson President's Club Winner (2007, 2013)

Certification

  • Emerson CMRT - Certified Maintenance ,Reliability and training Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Gardening
  • DIY and Home Improvement
  • Cooking
  • Enjoy participating in various activities for overall physical and mental well-being
  • Youth mentor, providing guidance and support to empower the next generation of leaders

Timeline

Field Service Specialist

Emerson
08.2001 - Current

Senior Test & Field Service Technician

Forney Corporation
07.1998 - 08.2001

Instrumentation Technician

Ultramar Diamond Shamrock
10.1992 - 07.1998

Associate of Applied Science - Electrical, Electronics And Communications Engineering

Texas State Technical Institute

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