Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

George Mendez

El Paso

Summary

Parts & Service Department Manager at Fun Country RVs & Marine with expertise in workflow optimization and staff development. Proven success in financial analysis and policy writing, resulting in enhanced service quality and operational efficiency. Strong leadership and communication skills foster effective team management and customer interactions. Demonstrated ability to resolve crises and implement policies that improve customer engagement and satisfaction.

Overview

18
18
years of professional experience

Work History

Parts & Service Department Manager

Fun Country Rvs & Marine
Anthony
07.2012 - Current
  • Maintained accurate customer transaction records using specialized software applications.
  • Monitored staff performance, delivering constructive feedback for continuous improvement.
  • Established policies, procedures, objectives, and performance standards for Service Department.
  • Reviewed financial statements monthly to assess budget allocations for Service Department.
  • Assisted customers with inquiries regarding company products and services.
  • Evaluated existing systems and recommended necessary changes for the Service Department.
  • Supervised daily operations, including scheduling, hiring, and budgeting for the department.
  • Implemented strategies to enhance workflow efficiency within the Service Department.

Field Service Tech

Siemens Water Technologies
Denver
07.2007 - 01.2009
  • Serviced, installed, and maintained SDI water system de-ionization equipment using resin tanks, filters, and ROs.
    Conducted field operations by traveling to various locations for service delivery.
    Managed daily warehouse operations, including shipping and freight services.
  • Kept up-to-date knowledge of industry trends, regulations, safety standards.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Prepared detailed reports documenting service activities performed on each job site.

Education

Some College (No Degree) - Electrical Engineering

Metropolitan State University of Denver
Denver, CO

Some College (No Degree) - Business Management

El Paso Community College
El Paso, TX

Skills

  • Customer service and support
  • Financial analysis
  • Policy writing
  • Workflow optimization
  • Staff supervision and development
  • Performance evaluation
  • Inventory management
  • Problem solving
  • Employee training
  • Data analysis and management
  • Service scheduling and documentation
  • Warranty administration
  • Workforce planning
  • Service quality management
  • Business development strategies
  • Time management and prioritization

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Parts & Service Department Manager

Fun Country Rvs & Marine
07.2012 - Current

Field Service Tech

Siemens Water Technologies
07.2007 - 01.2009

Some College (No Degree) - Electrical Engineering

Metropolitan State University of Denver

Some College (No Degree) - Business Management

El Paso Community College

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