George Michael Rivera
Klamath Falls,Oregon
Summary
Senior healthcare executive with more than 15 years of progressive leadership experience across regulated healthcare, behavioral health, and community-based organizations serving Medicaid and publicly funded populations. Extensive experience partnering with boards, regulators, and executive stakeholders to translate policy into operational excellence, improve quality outcomes, and strengthen organizational sustainability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Transformations Wellness Center
Klamath Falls, OR
05.2016 - Current
- Executive-level operational leadership for a multi-site, community-based behavioral health organization serving Medicaid and publicly funded populations.
- Senior leadership partner to the CEO and governing bodies supporting strategy, policy development, and regulatory accountability.
- Primary operational contact for Oregon Health Authority (OHA) licensing, audits, investigations, and corrective action plans.
- Translate regulatory requirements and strategic priorities into executable policies, procedures, and workflows.
- Oversight of staffing models, workforce planning, onboarding, training coordination, and performance management.
- Direct facility operations including safety planning, emergency preparedness, inspections, and capital improvements.
- Manage operational budgets, vendor contracts, purchasing, and insurance coordination.
- Lead strategic initiatives including new facility development and inpatient/residential program expansion.
- Establish and monitor quality assurance and continuous quality improvement (CQI) systems.
- Liaison to regulators, community partners, emergency responders, and external stakeholders.
- Prepare executive reports, dashboards, and compliance documentation for leadership and board oversight.
Financial Advisor
Edward Jones | JPMorgan Chase | Wells Fargo Advisors
Klamath Falls, Medford, And Ashland, OR
04.2007 - 01.2016
- Provided fiduciary investment and financial planning services to individuals and families.
- Managed compliance-driven operations, risk management, and client portfolios.
- Built trusted client relationships through high-touch service and ethical advisory practices.
- Maintained compliance with all regulatory requirements and industry standards by diligently adhering to internal controls and guidelines.
- Spearheaded initiatives aimed at improving overall team performance through collaboration and sharing of best practices among colleagues.
Branch Supervisor
Apria Healthcare
Klamath Falls, OR
04.2002 - 04.2007
- Supervised branch operations for home medical equipment, oxygen therapy, and durable medical equipment services.
- Oversaw staff supervision, scheduling, inventory, billing coordination, and customer service.
- Ensured compliance with healthcare regulations, payer requirements, and internal policies.
- Coordinated medical billing, insurance verification, and reimbursement workflows.
- Partnered with clinicians, referral sources, and patients to ensure timely service delivery.
Education
Master of Science - Management and Leadership
Western Governors University
Bachelor of Science - Business Administration (Management)
Western Governors University
Master of Science - Business Administration
Western Governors University
03-2026
Skills
- Healthcare Operations & Administration
- Medicaid & OHA Regulatory Compliance
- Board & Governance Support
- Community & Behavioral Health Systems
- Strategic & Operational Planning
- Budget, Finance & Resource Management
- Quality Improvement & Risk Management
- Cross-Functional & Matrix Leadership
- Equity, Access & Population Health
- Project management
- Budgeting and forecasting
- Effective communication
Certification
- ProAct De-escalation Trainer Certification
- CPR and First Aid Instructor Certification
Timeline
Operations Manager
Transformations Wellness Center
05.2016 - Current
Financial Advisor
Edward Jones | JPMorgan Chase | Wells Fargo Advisors
04.2007 - 01.2016
Branch Supervisor
Apria Healthcare
04.2002 - 04.2007
Bachelor of Science - Business Administration (Management)
Western Governors University
Master of Science - Management and Leadership
Western Governors University
Master of Science - Business Administration
Western Governors University
CERTIFICATIONS & RECOGNITION
Employee of the Year – 2018