George Milhorn
Jackson,TN
Summary
Dynamic customer service professional with extensive experience at Bobrick Washroom Equipment, excelling in complaint resolution and active listening. Proven track record of enhancing customer satisfaction through informed product recommendations and effective conflict management. Adept at collaborating with teams to drive service improvements and mentor new hires for success.
With my years of experience with the Bobrick and Privada brands, I am very knowledgeable about these products and know the quality and how well they are made. I worked on the shop floor for 17 years making these products and know the many quality checks for each product that must be done.
Overview
19
19
years of professional experience
Work History
Privada Customer Service Rep
Bobrick Washroom Equipment
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- When a case comes in, I look it over to make sure I will provide the correct service that the customer is looking for, whether it be new drawings, revised drawings, an order release, or a quote.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with the logistics department to expedite shipping for urgent customer orders.
- Collaborated with the product team to communicate customer feedback, resulting in product enhancements.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Toilet Partitions Fabricator
Bobrick Washroom Equipment
04.2006 - 02.2024
- Fabricated components and structures following customer requirements.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.
- Inspected equipment and materials to verify safety and quality standards.
- Collaborated with team members to complete projects accurately and quickly.
- Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Performed routine maintenance on fabrication equipment to ensure optimal performance levels during high-demand periods.
- Supported new team members, sharing knowledge and skills to improve overall team performance in metal fabrication.
Education
High School Diploma -
Lexington High School
Lexington, TN05-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Rapid Learner
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Product knowledge
- Order processing
Timeline
Privada Customer Service Rep
Bobrick Washroom Equipment
02.2024 - Current
Toilet Partitions Fabricator
Bobrick Washroom Equipment
04.2006 - 02.2024
High School Diploma -
Lexington High School
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