George Moubayed
Kissimmee,FL
Summary
Quick Learner: Demonstrated ability to quickly understand and adapt to new processes, tools, and environments.
Problem Solver: Takes initiative to identify and address challenges, ensuring efficient and effective results.
Strong Interpersonal Skills: Naturally builds positive relationships and collaborates effectively with diverse teams.
Customer Service Oriented: Dedicated to delivering exceptional service and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
Integrity Claims
Miami, FL
01.2024 - 01.2025
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted in recruiting, onboarding and training new employees.
- Ensured compliance with applicable laws regarding employment practices.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
Operations Supervisor
JD Restorations
Orlando, FL
11.2021 - 10.2022
- Monitored staff performance and provided feedback for improvement.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Trained new employees on proper job functions and company policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Prepared reports on operational performance metrics and presented them to management team.
- Maintained accurate records of employee attendance and performance reviews.
- Developed strong relationships with customers through excellent customer service practices.
- Directed employees on how to use equipment properly and safely.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained, mentored and motivated employees to maximize team productivity.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Implemented customer service standards that increased client satisfaction.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Oversaw quality control processes, achieving a XX% improvement in product and service quality.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Baker Chef Title - Gastronomy
Emerson Freitez Academy
Barquisimeto, Venezuela11-2020
Skills
- Bookkeeping
- Staff hiring
- Vendor engagement
- Billing
- Financial reporting
- Payroll and budgeting
- Report writing
- Clear oral/written communication
- Travel coordination
- Data retrieval systems
- Banking operations
- Customer relations
- Team supervision
- Administrative support
- Policy implementation
- Technical support
- Document management
- Strategic planning
- Documentation and control
- Staff training
- Office administration
- Administrative oversight
- Scheduling
- Employee supervision
- Contract negotiations
- Employee training
- Performance improvement
- Office management
- Financial tracking
- Credit and collections
- Training and coaching
- Conflict management
- Customer service
- Organizational skills
- Team bonding
- Payroll processing
- Relationship building
- Meeting planning
- Contract administration
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Public Adjusting
Timeline
Office Manager
Integrity Claims
01.2024 - 01.2025
Operations Supervisor
JD Restorations
11.2021 - 10.2022
Baker Chef Title - Gastronomy
Emerson Freitez Academy