George Namroud
Roselle Park,NJ
Summary
Accomplished Systems Engineer with a proven track record at Albireo Energy, enhancing system efficiency and security. Expert in network configuration and disaster recovery, with a strong focus on customer service. Successfully managed and supervised IT professionals, achieving significant improvements in operational stability and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Systems Engineer
Albireo Energy
Edison, NJ
11.2023 - Current
- Completed software updates and assessed security patches for optimized computer use.
- Implemented networking and server changes to meet client budgets and needs.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Conducted end-user reviews for modified and new systems.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Designed and implemented system security and data assurance.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
Jr. IT Project Manager/IT Technician
Renaissance Security
Elisabeth, New Jersey
12.2022 - 11.2023
- Design, implement and manage global network architecture (LAN/WAN, connectivity)
- Managed local network maintenance and installation (cabling, switches and TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP)
- Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network, Data Stores, Endpoints, Users)
- Provided hands-on leadership in the configuration and maintenance of network hardware, DNS, DHCP, switching, routing and other essential network services such as administration of Cisco switches, routers, VPN (firewall rules, site-to-site VPNs, software updates)
- Monitored network resources 24/7 via centralized apps to pre-empt or respond to outages
- Ensure patches are installed and verified on all systems in accordance with the service
- Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements
- Develop standards for workstations, mobile devices, printers, and other devices routinely
- Identify areas for process improvements
- Manage and supervise IT professionals (employees and contractors) working in the IT Operations area
- Manage service provider relationships delivering data communication and other infrastructural services to the Association, Review bid proposals, contracts, and other documentation for projects and associated efforts
- Manage the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations
Network Administrator - IT Technical Support
Lebanese Presidency
01.2016 - 01.2022
- Performing fast and efficient network support including troubleshooting, help desk functions, and correction of Network related problems on servers and workstations
- Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
- Provide technical assistance on e-mail system to assist new and existing users at all locations
- Create & manage users, computer accounts and their access to network resources in Active Directory
- Perform network management to include allocating, deploying, coordinating and monitoring of systems
- Follow-up the daily task with the team members and ensure that all incidents' engagements updated correctly
- Maintaining a log of all problems detected and system backups
Network Administrator - IT Technical Support
Jeitaoui Hospital
10.2015 - 12.2016
- Providing technical support, answering support queries via phone & email
- Recording and actioning faults as reported on: PC's, servers, laptops and mobile
- Closing the job when normal service is resumed
- Using remote control software tools to provide fault resolution and diagnosis
- Creating and administrating Microsoft Exchange email accounts
- Document and maintain Help Desk policies and procedures
- Track, monitor and report on all Help Desk incidents within defined customer service levels
IT Technical Support
Powersoft IT consultancy
05.2012 - 09.2015
- Handle inbound and outbound technical calls and provide the technical support needed for the customers
- Handling all domain and email troubleshooting and support
- Assisting customer with 'Static IP' configuration and troubleshooting
- Diagnosis of desktop, application, networking and infrastructure issues to users
- Troubleshooting PC's, laptops and mobile devices
- Installation and support of telecommunication equipment
- Responsible for maintaining backups and for project work such as new builds
Education
Bachelor of Science - Information & Communication Technology
UK open University
10.2020
CCNA routing and switching certificate -
UK open University
10.2018
BT3 -
IT technical and language center
10.2015
Skills
- Technical support
- Hardware Assembly and Maintenance
- Cabling
- Networks Configuration
- Windows Servers
- Fiber Optics
- Operating Systems
- Customer Service Oriented
- Software training and implementation
- Ability to follow-through
- Switches and routers
- Project management
- Virtualization
- Hardware integration
- System troubleshooting
- Disaster recovery
- Network infrastructure administration
Websites
Languages
- Fluent in: English
- Fluent in: French
- Fluent in: Arabic
Certification
- VMware vSphere 7 Professional VCP 2V0-21.20
- OSHA 10 Hour Construction Industry Outreach
- NFPA 70E (2023)_ Standard for Electrical Safety in the Workplace
Timeline
Systems Engineer
Albireo Energy
11.2023 - Current
Jr. IT Project Manager/IT Technician
Renaissance Security
12.2022 - 11.2023
Network Administrator - IT Technical Support
Lebanese Presidency
01.2016 - 01.2022
Network Administrator - IT Technical Support
Jeitaoui Hospital
10.2015 - 12.2016
IT Technical Support
Powersoft IT consultancy
05.2012 - 09.2015
Bachelor of Science - Information & Communication Technology
UK open University
CCNA routing and switching certificate -
UK open University
BT3 -
IT technical and language center
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