George Palacios
La Feria,USA
Summary
Sales, Merchandising and Operations leader with 4+ years in Retail Sales Management. Dynamic professional capable of evolving and consistently delivering results based on industry and market trends. A leader who thrives when facing challenges and adversity. Welcomes diverse opinions and thrives on inclusiveness from all levels with a proven track record of coaching and developing a team to ensure customer success and employee retention.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Matt’s Building Materials
Pharr, Texas
10.2025 - 09.2026
- Managed day-to-day store operations, ensuring effective customer service, efficient inventory management, and optimal staff scheduling.
- Supervised daily store operations and team performance to ensure smooth workflow.
- Drive sales growth through strategic customer relationships, account development and new business acquisition.
- Build and maintain strong relationships with contractors and key accounts to increase sales and customer loyalty.
- Trained and mentored staff on product knowledge and customer service techniques to enhance customer satisfaction.
- Coach and develop team members on company processes, sales strategies, customer service and daily execution.
- Held team members accountable for performance, attendance, safety, and company standards through coaching and corrective action to maintain high operational standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Assistant Store Manager Operations/Merch Pro
Lowe's Home Improvement
Victoria, TX
06.2024 - 07.2025
- Experienced leader that fosters a sense of urgency with a sharp vision for the team based off our core beliefs and mission statement.
- Managed freight flow processes to ensure timely delivery of goods.
- Provided customer service support to enhance client satisfaction.
- AP safety and shrink proficient
- Managed freight flow to ensure timely inventory availability and optimize stock levels.
- Developed merchandising strategies and analyzed PNL data to drive sales performance.
- Achieved certification in customer relationship management systems to improve client interactions.
Pro Sales Supervisor
Lowe's Home Improvement
Brownsville, TX
03.2023 - 06.2024
- Teach, coach, and develop associates to deliver results with big 3 and smart customer service.
- Proven ability to forge and nurture relationships, either initial touch points or hand offs.
- Manage product inventory levels and run a profitable business.
- Actively engage daily with Pro Sales Specialists to meet weekly sales target.
- Manage CRM pipeline and analyse data for focus groups to grow sales.
- Able to show a clear understanding of key performance indicators and meet quotas.
Pro Sales Specialist
Lowe's Home Improvement
Weslaco, TX
02.2022 - 03.2023
- Account Manager- Build great relationships through CRM with managed Pro accounts
- Fulfill/coordinate delivery of bulk orders within specific time limits
- Fluent with Eagle view roofing blueprints
- Open new and increase existing business credit card accounts.
- Major accomplishment- 1yr
- Doubled up sales for my top managed account in 2022.
- Increased Pro Penetration by 13% comp.
- Sales comp YTD 13%
- $1.5+ Million in sales
Flooring Specialist
Lowe's Home Improvement
Weslaco, TX
07.2021 - 02.2022
- Grew business pipeline by generating quality leads and details.
- Sales driven mentality
- Created quotes from flooring blueprints
- Built strong relationships with customers and Installation Service Team
- Maintained Big 3
Flooring Sales Associate
Lowe's Home Improvement
Weslaco, TX
02.2021 - 07.2021
- Provide SMART Customer service
- Focus on Big 3- Clean and safe stores, in stock, and customer service
- Complete daily assigned tasks- Down stocking, Inventory Replenishment Program, etc.
- Power Equipment Certified
- Meet Department sales numbers
Education
Some College (No Degree) -
South Texas College
McAllen, TXSkills
- Freight flow management
- PNL analysis
- Inventory management
- Merchandising strategy
- CRM management
- Sales analysis
- Team leadership
- Employee training
- Relationship building
- Performance metrics
- Data analysis
- Sales forecasting
- Time management
- Customer service management
- Operations
- Staff scheduling
- Store opening and closing
- Order management
- Incident reports
- Budgeting and cost control
- Employee coaching
- Store operations
- Goals and performance
- Human resource policies
- Upselling and cross selling
Timeline
Assistant Store Manager
Matt’s Building Materials
10.2025 - 09.2026
Assistant Store Manager Operations/Merch Pro
Lowe's Home Improvement
06.2024 - 07.2025
Pro Sales Supervisor
Lowe's Home Improvement
03.2023 - 06.2024
Pro Sales Specialist
Lowe's Home Improvement
02.2022 - 03.2023
Flooring Specialist
Lowe's Home Improvement
07.2021 - 02.2022
Flooring Sales Associate
Lowe's Home Improvement
02.2021 - 07.2021
Some College (No Degree) -
South Texas College