George Perea
Phoenix,Arizona
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment.
Overview
2
2
years of professional experience
Work History
Service Technician
Chas Roberts
Phoenix, Arizona
04.2023 - Current
- Provided technical support to customers over the phone and in person.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
CSR
Walmart
Phoenix, Arizona
08.2022 - 03.2023
- Identified customer needs and provided appropriate solutions.
- Handled customer inquiries and complaints in a timely manner.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05-2022
Skills
- Preventive Maintenance
- Equipment Troubleshooting
- Quality Assurance
- Maintenance and repair
- Operating Test Equipment
- Troubleshooting and diagnosis
Languages
English
Professional
Spanish
Professional
Timeline
Service Technician
Chas Roberts
04.2023 - Current
CSR
Walmart
08.2022 - 03.2023
High School Diploma -
South Mountain High School
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