Seasoned leader with over a decade and a half of effective leadership and exceptional communication principles. Highly analytically skilled in Customer Service, Management, Coaching, Developing, Strategic Planning, Problem Solving, Sales Solutions, Customer/Employee Retention & Attrition. Excel in dynamic demanding environments while remaining composed and focused. Strong emphatic professional with integrity. Spearheaded systematic and operational improvements to drive productivity and lower overall cost. Experience stepping into roles and quickly making positive changes to drive company success. Focused on consistent training, developing and morale-building techniques to maximize employee engagement and for overall increase in performance.