George Sarantopoulos
Port Saint Lucie
Summary
Seasoned Restaurant General Manager showcasing comprehensive background in restaurant operations. Skilled in areas such as staff training, business development, and financial management. Strong ability to drive team performance and enhance customer service experience, demonstrated through improved operational efficiency in past roles.
Overview
11
11
years of professional experience
Work History
Associate
Ups Store
Port Saint Lucie
02.2023 - 05.2024
- Developed strong customer relationships by delivering exceptional service.
- Identified and implemented cost-saving process improvements.
- Operated checkout equipment like scanners and scales with precision.
- Processed payments efficiently using point-of-sale systems.
- Maintained organized backroom areas to ensure cleanliness.
- Trained new associates on store operations, policies, and procedures.
- Resolved customer inquiries, complaints, and returns effectively.
COMMERCIAL ADVISOR FOR IMPORT OF FOOD PRODUCTION MATERIAL AND EQUIPMENT
SPARTA IMPORTS
01.2018 - 01.2023
- Analyzed raw materials and equipment at multiple food and beverage trade shows for quality and pricing.
- Identified optimal food and beverage products for importation to restaurants, franchises and third-party sales in South America.
- Evaluated strengths and weaknesses of prominent European and American food and restaurant equipment brands
- Attended Nafem 2023, Nasda 2022, Sigep 2020, NRA 2019, HostMilan 2019, Winter Fancy Food Show 2019, and Summer Fancy Food Show 2018.
SUPERVISOR
Giorgio´s Restaurant
09.2020 - 12.2022
- Monitored adherence to established procedures across all restaurants to enhance customer experience.
- Ensured managers utilized equipment and raw materials effectively for operational efficiency.
- Inspected restaurant equipment functionality, reporting damages to management promptly.
- Facilitated communication between restaurant managers and food production plant.
- Evaluated performance of new employees to support staff development.
- Guaranteed exceptional customer service delivery from all employees at each location.
- Verified compliance with cleaning standards in all restaurants to maintain hygiene.
- Addressed complications arising at any of the ten restaurants swiftly.
MANAGER
Giorgio´s Restaurant
12.2015 - 03.2020
- Managed staff of 15 to deliver exceptional customer service.
- Supervised training and development of new employees to enhance team performance.
- Ensured food safety and sanitation compliance for all equipment.
- Maintained cleanliness standards throughout the restaurant environment.
- Oversaw inventory levels, including par stock and acquisition of raw materials.
- Addressed customer complaints effectively to provide timely solutions.
- Handled cash register operations and maintained POS systems efficiently.
- Assisted manager with various operational duties as needed.
MANAGER ASSISTANT
Giorgio´s Restaurant
03.2013 - 11.2015
- Executed all cash register functions and managed POS systems efficiently.
- Provided exceptional customer service to surpass expectations.
- Resolved customer complaints to maintain satisfaction levels.
- Maintained cleanliness standards throughout restaurant for optimal dining experience.
- Supported manager with various tasks to enhance operational efficiency.
- Assumed multiple roles, including waitress, chef, and cleaner as necessary.
Education
Bachelor's Degree - Hotel and Restaurant Management
Universidad Católica Santa María La Antigua
Panamá City, Panamá10.2018
High School Diploma -
Staten Island Academy
Staten Island, New York05.2013
Skills
- Microsoft Office
- Marketing
- Social Media
- Customer relationship management
- Point-of-sale operation
- Process improvement
- Equipment maintenance
- Food safety compliance
- Inventory management
- Staff training
- Conflict resolution
- Effective communication
- Team building
- Problem solving
- Product knowledge
- Task prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Timeline
Associate
Ups Store
02.2023 - 05.2024
SUPERVISOR
Giorgio´s Restaurant
09.2020 - 12.2022
COMMERCIAL ADVISOR FOR IMPORT OF FOOD PRODUCTION MATERIAL AND EQUIPMENT
SPARTA IMPORTS
01.2018 - 01.2023
MANAGER
Giorgio´s Restaurant
12.2015 - 03.2020
MANAGER ASSISTANT
Giorgio´s Restaurant
03.2013 - 11.2015
Bachelor's Degree - Hotel and Restaurant Management
Universidad Católica Santa María La Antigua
High School Diploma -
Staten Island Academy