George Scott Pfeiffer
Caliber Collision Centers
Bloomington,IN
25
years of professional experience
Results-driven leader in operational management with expertise in budget adherence and profitability enhancement. Experienced in overseeing collision center operations, prioritizing customer satisfaction and consistency. Capable of coaching teams on performance and compliance with DRP standards while promoting a collaborative culture. Proficient in collision estimating, repair operations, and executing sales strategies for improved efficiency.
Work History
General Manager
7 Years 9 Months- Controlled operational expenses to maintain budget integrity and to ensure profitability while striving to grow both EBITDA and sales budgets.
- Managed customer service and daily operations to maintain high satisfaction levels and operational consistency.
- Directed operations of the collision center to enhance workflow and service delivery.
- Coached employees on improvement areas and provided training to ensure DRP compliance.
- Create a positive team culture through team engagement.
General Manager
5 Years- Managed daily operations at collision center
- Coached employees on improvement areas and provided training to achieve DRP compliance.
- Oversee operations of collision center
- Tracked and analyzed expenses to optimize budget allocation to ensure profitability while striving to hit sales budgets.
Collision Center Manager
3 Years- Completed collision repair estimates to facilitate accurate billing and customer transparency
- Managed insurance company DRP programs to streamline claims processing and enhance partnerships
- Supervised daily employee tasks
- Managed customer service interactions and daily office functions to enhance client satisfaction
- Prepared detailed collision repair estimates for accurate billing
General Manager
3 Years- Completed collision repair estimates using all three major estimating systems to ensure accurate assessments
- Managed insurance company DRP programs to streamline claims processing and enhance relationships
- Managed employee work schedules and performance evaluations.
- Monitored and controlled operational expenses to support budget goals. to maintain profitability
- Completed detailed collision repair estimates using major estimating systems. in all 3 major estimating systems
Customer Service Manager
2 Years- Managed customer service operations
- Managed insurance company DRP programs to streamline claims processing and improve customer satisfaction
- Completed collision repair estimates in all 3 major estimating systems to ensure accurate assessments
General Manager
3 Years- Manage insurance company DRP programs
- Coordinated insurance company DRP programs to align with operational goals
- Managed daily employee tasks to ensure smooth operations
- Managed expenses to sustain profitability and support business objectives
- Complete collision repair estimates in all 3 major estimating systems
Education
High School Diploma - Collision Repair and Automotive Custom Painting, Welding
Skills
Collision estimating
DRP management
Repair operations
Insurance programs
Operational efficiency
Sales strategy
Team leadership
Leadership In High Gear
Additional professional activities
Property Claims Trainer for State Farm Insurance Co. Proficient with Microsoft Office including Word, Excel, PowerPoint. Created and administered training material for large scale classes. Proficient in ADP, CCC, Mitchell estimating systems, along with C1 management programs. Train the Trainer Certification. Participation in Toastmasters
Accreditations
Property Claims Trainer for State Farm Insurance Co. Proficient with Microsoft Office including Word, Excel, PowerPoint. Created and administered training material for large scale classes. Proficient in ADP, CCC, Mitchell estimating systems, along with C1 management programs. Train the Trainer Certification. Participation in Toastmasters
Timeline
General Manager
Caliber Collision Centers
01.2019 - CurrentRead More
General Manager
Abra Autobody Repairs of America
01.2014 - 01.2019Read More
Collision Center Manager
Royal South Toyota-Scion
01.2011 - 01.2014Read More
General Manager
Quality Collision Center
01.2007 - 01.2010Read More
Customer Service Manager
Hubler Express Collision Center
01.2005 - 01.2007Read More
General Manager
Autoplex Collision Center
01.2002 - 01.2005Read More
Plymouth-Canton High School
High School Diploma from Collision Repair and Automotive Custom Painting, Welding
01.1984Read More