Scott Pickens
Forsyth,MO
Summary
General manager with extensive experience in operations management and team leadership. Expertise in collision estimating and vehicle inspection, driving improvements in team performance and repair process efficiency. Proven ability to implement strategies that enhance productivity and reduce operational costs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Caliber Collision
Branson, Missouri
01.2024 - 03.2025
- Oversaw daily operations, ensuring compliance with company standards to maintain service quality.
- Implemented training programs to enhance team performance and service quality.
- Coordinated with vendors to maintain inventory levels and supply chain efficiency.
- Led team meetings to communicate goals, expectations, and performance feedback.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Evaluated vehicle damage to estimate repair costs accurately.
- Trained junior estimators on best practices and estimating techniques.
Owner
S&l Collision Center
Branson, Missouri
11.2011 - 01.2024
- Oversaw daily operations of collision repair shop, managing staff schedules to ensure efficient workflow.
- Coordinated with insurance companies, streamlining claims processing to enhance customer experience.
- Maintained compliance with industry regulations and standards in all operations.
- Maintained up-to-date knowledge of industry standards and auto parts pricing.
- Utilized estimating software to produce comprehensive collision estimates, supporting accurate repair assessments.
- Trained new employees on repair techniques and shop procedures effectively.
- Collaborated with technicians to ensure proper repair procedures were followed.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Interpreted blueprints and diagrams provided by manufacturers in order to identify specific parts needed for repairs.
Education
High School Diploma -
Branson High School
Branson, MO05-1993
Skills
- Operations management
- Team leadership
- Collision analysis
- Collision estimating
- Repair procedures
- Vehicle inspection
- Problem solving
Certification
- I-Car Platinum Estimator
- Honda/Acura Profirst Certified Estimator
- Ford Aluminum Certified
- Ford ADAS Certified
Timeline
General Manager
Caliber Collision
01.2024 - 03.2025
Owner
S&l Collision Center
11.2011 - 01.2024
High School Diploma -
Branson High School