George Serrano
Baytown
Summary
Dynamic customer service professional with over 15 years of expertise in client relations, operations management, and technical support. Recognized for strong communication skills and a proven ability to lead teams, resolve complex customer issues, and enhance daily workflows for maximum efficiency. Bilingual in English and Spanish, with solid proficiency in technology that supports seamless performance in remote environments. Committed to delivering exceptional service and fostering positive client experiences.
Overview
21
21
years of professional experience
Work History
Texas All Lines
08.2025 - 08.2025
- Recently acquired my Texas All Lines Adjuster License
- Determined to acquire all knowledge to successfully complete all tasks and also a quick learner.
Owner / Manager
The Cuban Spot
01.2015 - 08.2025
- Operate and manage a successful food truck business from the ground up
- Handle customer service, vendor communication, and daily operations
- Schedule staff, manage inventory, and oversee bank account and budgeting
- Provide a high-quality food experience and resolve customer concerns quickly
General Contractor
Home Sweet Home
03.2025 - Current
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Obtained construction permits and verified compliance with relevant regulations.
- Collaborated with architects and subcontractors to devise cost-effective construction solutions.
- Repair or replace flooring
- Drywall replacing and repair
- Knowledgeable in some electrical and repairs
- Knowledgeable in Plumbing
- Hired and oversaw subcontractors to meet project needs.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
Store Manager
Tastee Kreme Ice Cream
01.2005 - 01.2015
- Managed day-to-day operations and customer service for a high-volume store
- Supervised and trained delivery drivers and in-store staff
- Handled customer complaints and ensured high satisfaction
- Maintained inventory and organized team schedules
Education
High School Diploma - Criminal Justice
High Point
01.2001
Skills
- Customer service expertise
- Proficient typing speed of 60-80 WPM
- Team leadership
- Fluent in English and Spanish
- Effective time management
- Proficient in managing disputes
- Proficient in Microsoft Office and Google Workspace
- Proficient in remote communication tools
Accomplishments
- Recently acquired my Texas All Lines adjuster license
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Texas All Lines
08.2025 - 08.2025
General Contractor
Home Sweet Home
03.2025 - Current
Owner / Manager
The Cuban Spot
01.2015 - 08.2025
Store Manager
Tastee Kreme Ice Cream
01.2005 - 01.2015
High School Diploma - Criminal Justice
High Point
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