Kesia Vargas
Levelland,TX
Summary
Dynamic professional with extensive experience at Texas Health and Human Services Commission, excelling in client support and benefits administration. Proven leadership and communication skills enhance team performance and customer satisfaction. Proficient in inventory management and compliance, ensuring operational excellence while delivering empathetic service in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Texas Works Advisor II
Texas Health and Human Services Commission
Levelland, US
06.2021 - Current
- Provide one-on-one support to clients across Texas, assisting with benefits such as Medicaid, Medicare, and SNAP.
- Accurately assess eligibility and process applications in compliance with state policy and federal regulations.
- Maintain strict adherence to privacy and security protocols to ensure client confidentiality.
- Deliver high-quality customer service while navigating sensitive situations with empathy and professionalism.
Assistant Manager
Hibbett Sports
Levelland, US
10.2016 - 06.2021
- Assisted customers with escalated service needs beyond the scope of regular sales associates, including complex returns and exchanges.
- Completed and submitted daily and weekly sales reports and store paperwork to ensure accurate record-keeping and compliance.
- Communicated directly with district managers regarding store performance, staffing, and operational updates.
- Supported team leadership through staff training, shift coordination, and maintaining high customer satisfaction standards.
Pharmacy Technician
UNITED PHARMACY
Levelland, US
10.2017 - 05.2018
- Assist in preparing and filling prescription medications for patients with accuracy and efficiency.
- Input insurance information into pharmacy systems to ensure proper billing and coverage verification.
- Enter new medications and update patient profiles to maintain up-to-date records.
- Support pharmacists by maintaining workflow, organizing inventory, and ensuring compliance with pharmacy regulations.
Sales Associate
Dollar Tree
Levelland, US
12.2015 - 02.2016
- Operated cash register and efficiently processed customer transactions with accuracy and professionalism.
- Maintained a clean, organized, and safe store environment to enhance the customer shopping experience.
- Provided friendly customer service and assistance with locating products.
- Supported restocking and merchandising efforts during high-traffic periods.
Education
Master's degree - Business Administration
Texas A&M University
College Station, TX05-2026
Bachelor's degree - Business Administration
Texas A&M University
College Station, TX12.2024
Associate - Biology
South Plains College
Levelland, TX05.2018
Diploma - General
Levelland High School
Levelland, TX05.2016
Skills
- Multi-tasking ability
- Supervisory experience
- Time management
- Inventory control
- Communication skills
- Sales proficiency
- Assistant management
- Leadership skills
- Presentation abilities
- Accounting knowledge
- Store management
- Training and development
- Management expertise
- Typing proficiency
- Microsoft Office proficiency
- Pharmacy technician skills
- Merchandising strategies
- Retail management experience
- Payroll administration
- Retail sales expertise
- Human resources knowledge
- Customer service excellence
- Inventory management
Certification
Pharmacy Technician Trainee, 10/2017, 10/2020
Awards
- Honors Graduate, 05/2016, I graduated at the top 10% of my class along with a 4.0 grade average.
- National Honors Society, 09/2013, Served the National Honors Society my sophomore year of high school up until graduation. We volunteered at many school organized programs all throughout my city.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Texas Works Advisor II
Texas Health and Human Services Commission
06.2021 - Current
Pharmacy Technician
UNITED PHARMACY
10.2017 - 05.2018
Assistant Manager
Hibbett Sports
10.2016 - 06.2021
Sales Associate
Dollar Tree
12.2015 - 02.2016
Master's degree - Business Administration
Texas A&M University
Bachelor's degree - Business Administration
Texas A&M University
Associate - Biology
South Plains College
Diploma - General
Levelland High School
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