George Shapas
Owosso,MI
Summary
Dedicated and results-driven production leader with 8+ years of experience in food manufacturing operations. Strong background in supervising large teams, coordinating production schedules, troubleshooting equipment, and ensuring compliance with FDA, state, and company quality standards. Known for excellent communication, problem-solving skills, and the determination to ensure consistent results in fast-paced environments.
Overview
5
5
years of professional experience
7
7
Certifications
Work History
Service Coordinator
Recreation Warehouse
Owosso, Michigan
09.2025 - Current
- Coordinated daily operations for customer service and support initiatives.
- Supervised daily operations to ensure smooth workflow and efficiency.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to enhance productivity in operations.
- Supervised field service team in delivering high-quality customer support.
- Coordinated and scheduled service calls for timely equipment maintenance.
- Traveled to field locations to evaluate equipment and performance.
- Checked team member performance and quality of work against established standards.
- Increased productivity of field technicians by accurately delegating tasks to many employees.
- Coordinated installation and technical support of equipment.
- Maintained detailed records of all service calls, repairs, parts used, labor costs.
- Assigned work orders based on technician availability and skill level.
- Prepared and planned worksites to help jobs run smoothly.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
Production Supervisor
Michigan milk producers association
Ovid, Michigan
10.2020 - 11.2025
- Trained staff on safety protocols and standard operating procedures.
- Maintained accurate records of daily production activities.
- Monitored compliance with health and safety regulations in the workplace.
- Oversaw equipment maintenance and troubleshooting activities.
- Facilitated communication between production teams and management.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Recommended and implemented measures to improve production methods and quality of products.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Created detailed reports outlining progress on various projects.
- Observed and monitored utilization of equipment.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Education
GED -
Baker College
Flint, MI02-2011
Skills
- Customer service strategies
- Equipment upkeep
- Workflow enhancement
- Task organization
- Record management
- Leadership attributes
- Quality assurance practices
- Safety adherence
- Evaluation of performance
- Solution-oriented mindset
- Communication skills effectiveness
- Allocation of resources
- Delegation expertise
- Meticulous attention
Certification
Conflict Resolution Training - MMI Financial, INC
Timeline
Service Coordinator
Recreation Warehouse
09.2025 - Current
Production Supervisor
Michigan milk producers association
10.2020 - 11.2025
GED -
Baker College