George St. Georges IV
Belvidere,Il
Summary
Results-driven professional with 10 years of experience in customer service, claims processing, and team leadership. Adept at enhancing operational efficiency, resolving complex issues, and delivering exceptional service. Seeking a position where I can leverage my skills in customer service and operations while continuing to learn and grow both professionally and personally. Committed to contributing to organizational success and pursuing opportunities for continuous development.
Overview
10
10
years of professional experience
Work History
HARDLINES TEAM LEAD
WALMART
02.2022 - 07.2024
- As a hardlines team lead, I oversee departments 3, 9, 11, 12, 19, 67 and work freight, top-stock, action alley and endcap features, pinpoint, price changes, maintain zone, work clearance/claims, returns etc
- I review modulars to make sure they are completed in a timely manner
- I am responsible for actioning attendance, time off requests, meal exceptions, etc
- For my associates on a daily basis and I make sure to communicate important company and associate information to my associates every day
- I tour my areas with my coach daily to plan work for the day and receive feedback on my areas
- Using plan-it, I assign tasks to my team and track productivity throughout the day as well as assigning tasks based on priority and work goals
- Throughout the day, I follow up with my team to make sure work is being completed and provide help/training when needed
- Ensure associates are trained properly to follow business process and procedure
- I encourage collaboration & teamwork amongst associates to help improve themselves and overall customer experience
- Develop associates by training/teaching proper business policy and procedure and through feedback by providing demonstrations of proper process and procedure
- I make sure to communicate important company and associate information to my associates
AUTO CARE CENTER DEPARTMENT MANAGER
WALMART
08.2021 - 02.2022
- Responsibilities on the sales floor of the store such as maintaining my department, zone, work freight, build features, manage inventory, assisting customers in the auto care center (in person and on the phone) as well as helping out in the shop working on cars when needed.
Tire & Lube Express Technicnan
walmart
01.2016 - 08.2021
- Performed vehicle service as far as oil changes, new tires, tire rotation, flat repair, headlight and mini-bulb install, headlight restoration, batteries, and fuel injection services as well as assisting customers over the phone and in person throughout my work day
- When work was slow, I spent the remainder of my days taking on extra responsibilities related and unrelated to my job.
Sr. Claims Process/recovery Clerk
Sears Holdings corporation
09.2019 - 05.2020
- I work claims and service orders for LG and Lowes appliances which include making necessary corrections to claims and service orders in order to move them along in the process to become paid
- I also have other miscellaneous work that includes some aspects of data entry in keeping track of information on spreadsheets as well as working other files related to claims processing and reaching out to manufacturers, store managers, and shipping warehouses when needed to obtain information on getting a claim forwarded in the process to receive payment.
Chargeback Analyst and Audit
Sears Holdings corporation
02.2017 - 08.2017
- Handle customer charge-backs to account
- Either approve or deny their request for their money back on a protection plan, agreement, food loss claim, etc
- Perform investigation on customer claims
- Also, some audit responsibilities such as getting members to re-up their protection agreements, send letters, sort checks, etc.
CAP 2 SUPERVISOR
WALMART
06.2016 - 12.2016
- In charge of a team of people responsible for unloading general merchandise trucks, separating packages, and working freight
- Other supervisory duties included assisting customers and associates when needed and main objective of job was to ensure the timely completion of truck unload and successful freight work to set up the next shift.
CAP 2 ASSOCIATE
WALMART
03.2015 - 06.2016
- Unload General Merchandise trucks, Remix (Grocery and General Merchandise products), and frozen dairy trucks and work/separate all freight from trucks
DISHWASHER
THE VILLAGE SQUIRE
10.2014 - 11.2014
- Wash dishes throughout the day, put dishes away, make bread for servers and sweeping/mopping floor at the end of shift
MAINTENANCE
SAINT SOPHIA GREEK ORTHODOX CHURCH
06.2014 - 08.2014
- I was responsible for general cleaning and occasional setup maintenance at the church
- Also, as a prishioner of this church, I had other responsibilities such as cleaning the church after services as well as setting up for other services and events.
CASHIER
MCDONALDS
05.2014 - 05.2014
- As a cashier, I was responsible for assisting customers with their orders, occasionally working the drive thru, stocking supplies throughout the kitchen and dining area, and responsible for maintenance through the kitchen area as well as the adjoined gas station.
Education
MBA - Business Administration
Strayer University
Herndon, VAMBA - Business Administration
Southern New Hampshire University
Manchester, NHHigh School Diploma -
Central High School
Crystal Lake, IL05.2016
Skills
- Microsoft Office
- Sales Support
- Patience and Persistence
- Call center experience
- Supervisory/Management Experience
Skills - Licensescertifications
- Sit Down Forklift
- Walkie Stacker
- Scissor Lift
- Electric Pallet Jack
Timeline
HARDLINES TEAM LEAD
WALMART
02.2022 - 07.2024
AUTO CARE CENTER DEPARTMENT MANAGER
WALMART
08.2021 - 02.2022
Sr. Claims Process/recovery Clerk
Sears Holdings corporation
09.2019 - 05.2020
Chargeback Analyst and Audit
Sears Holdings corporation
02.2017 - 08.2017
CAP 2 SUPERVISOR
WALMART
06.2016 - 12.2016
Tire & Lube Express Technicnan
walmart
01.2016 - 08.2021
CAP 2 ASSOCIATE
WALMART
03.2015 - 06.2016
DISHWASHER
THE VILLAGE SQUIRE
10.2014 - 11.2014
MAINTENANCE
SAINT SOPHIA GREEK ORTHODOX CHURCH
06.2014 - 08.2014
CASHIER
MCDONALDS
05.2014 - 05.2014
MBA - Business Administration
Strayer University
MBA - Business Administration
Southern New Hampshire University
High School Diploma -
Central High School
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