George Stovall
Philadelphia,PA
Summary
Experienced general manager with expertise in team building, leadership, and delivering high-quality service to drive successful business outcomes. Resourceful in managing routine and complex challenges to ensure efficient operations. Proven track record of achieving short- and long-term objectives through strategic planning and performance optimization.
Overview
8
8
years of professional experience
Work History
General Manager
Dear Daphni
11.2024 - Current
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built guest retention and employee loyalty.
- Observed each employee's individual strengths and initiated training programs to improve areas of weakness.
General Manager
Double Knot
04.2022 - 11.2024
- Set team performance targets to motivate and reward staff
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Held teams accountable to rules and regulations for safe, consistent service
- Conducted periodic performance reviews to assess employee performance
General Manager
Silk City
04.2021 - 04.2022
- Upheld brand quality standards across all service levels
- Led teams by example to deliver exceptional standard of work
- Organized staff schedules to close gaps and maximize financial results
- Managed budgets and financial performance, monitoring revenue and expenses closely
Assistant General Manager
Scarpetta
03.2017 - 02.2021
- Developed all front of house training programs and procedures
- Lowered labor costs effectively, while lowering employee turnover
- Ensured guest and employee satisfaction
- Assisted with recordkeeping, payroll administration and accounts payable
Skills
- Excellent attention to detail
- Staff Development
- Personable and affable
- Service-oriented
- Timely and effective problem solving
- Expense Control
- P&L Management
Timeline
General Manager
Dear Daphni
11.2024 - Current
General Manager
Double Knot
04.2022 - 11.2024
General Manager
Silk City
04.2021 - 04.2022
Assistant General Manager
Scarpetta
03.2017 - 02.2021
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