Dynamic leader with a proven track record of operational excellence and strategic visioning at U-Turn Drug Education Program. Skilled in fostering high-performance teams and enhancing client focus, demonstrated through substantial business growth and improved client satisfaction. Expert in effective decision making and leveraging customer focus for impactful results.
Overview
20
20
years of professional experience
Work History
CEO/FOUNDER
U-Turn Drug Education Program
03.2021 - 06.2023
Achieved company growth by implementing strategic plans and streamlining operations.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Developed key operational initiatives to drive and maintain substantial business growth.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Developed a high-performance executive team for improved productivity and efficiency.
Independent Contractor-Drug/Anger Mgt. Counselor
New Concept Short Term Residential Treatment Prog.
03.2020 - 06.2023
Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
CEO/FOUNDER
U-Turn Drug Education Program
02.2003 - 02.2017
Achieved company growth by implementing strategic plans and streamlining operations.
Developed key operational initiatives to drive and maintain substantial business growth.
Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Developed a high-performance executive team for improved productivity and efficiency.
Program Director
California Inst. of Health & Social Srvs. (CIHSS)
03.2012 - 01.2017
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Recruited and trained staff and volunteers to upgrade collective team skills.
Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Provided ongoing direction and leadership for program operations. Targeted population were Regional Center Consumers.
Education
Psychology
California State University Los Angeles
East Los Angeles
Skills
Effective Decision Making
Operational Excellence
Customer Focus
Strategic Visioning
Timeline
CEO/FOUNDER
U-Turn Drug Education Program
03.2021 - 06.2023
Independent Contractor-Drug/Anger Mgt. Counselor
New Concept Short Term Residential Treatment Prog.