George Weaver
Bradenton,FL
Summary
Personable Service Writer accomplished in coordinating automotive service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations.
Overview
24
24
years of professional experience
Work History
Service Writer
City Of Bradenton
01.2018 - Current
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Service Writer
Tire Kingdom
04.2012 - 01.2019
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Presented different repair options to customers to help each person make appropriate choices.
Assisted Living Manager
Bayview Assisted Living
02.2008 - 06.2010
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
Facility Manager
Bayview Assisted Living
04.2004 - 02.2008
- Conducted inspections of facility grounds, external structure, systems, and equipment.
- Supervised staff of twenty plus in day-to-day activities.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Fuel Clerk
US Army
04.2000 - 04.2004
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained clean and orderly work station.
- Maintained inventory of all saleable items.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Automotive Mechanics
Manatee Technical College
Bradenton, FL08.2010
Computer Graphics
Manatee Technical College
Bradenton, FL08.2009
Computer Networking
Manatee Technical College
Bradenton, FL05.2009
Computer Repair
Manatee Technical College
Bradenton, FL08.2008
Petroleum Specialist
Army Quartermaster Center And School
Fort Lee, VA07.2000
High School Diploma -
Hardee Senior High School
Wauchula, FL05.1995
Skills
- Providing Feedback
- Revenue Quotas
- Managing Status Reports
- Information Updates
- Accounts Payable and Accounts Receivable
- Customer Service
- Microsoft Office
- Policy and Procedure Adherence
Timeline
Service Writer
City Of Bradenton
01.2018 - Current
Service Writer
Tire Kingdom
04.2012 - 01.2019
Assisted Living Manager
Bayview Assisted Living
02.2008 - 06.2010
Facility Manager
Bayview Assisted Living
04.2004 - 02.2008
Fuel Clerk
US Army
04.2000 - 04.2004
Automotive Mechanics
Manatee Technical College
Computer Graphics
Manatee Technical College
Computer Networking
Manatee Technical College
Computer Repair
Manatee Technical College
Petroleum Specialist
Army Quartermaster Center And School
High School Diploma -
Hardee Senior High School
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