George Willingson

• Provided exceptional customer service through phone, email, and live chat channels.
• Multitasked efficiently to handle multiple customer inquiries simultaneously while maintaining quality service.
• Demonstrated coachable attitude and willingness to learn, incorporating feedback to improve performance.
• Engaged in conversations with customers to understand their needs and preferences, providing personalized solutions.
• Took proactive approach to problem-solving, identifying and resolving customer issues promptly and effectively.
• Utilized CRM tools, Google Apps, and Microsoft Office suite to manage customer interactions and document inquiries.

• Streamlined call response times for improved customer experience through effective communication techniques.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Responded proactively and positively to rapid change.
• Met customer call guidelines for service levels, handle time and productivity.
• Cross-trained and provided backup support for organizational leadership.
• Assisted in the development of internal processes aimed at enhancing overall team productivity levels within the call center environment.

• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Documented patient information and care activities in electronic health record.
• Followed directions of licensed nurses to administer medications and treatments.
• Enhanced patient comfort by providing compassionate and attentive personal care.
• Supported needs of 4 residents under long-term care.
• Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.

• Assisted customers with product inquiries, troubleshooting, and issue resolution via phone and email.
• Managed high volume of customer interactions while maintaining positive and professional demeanor.
• Managed high-stress situations effectively,

maintaining professionalism under pressure while resolving disputes or conflicts.

• Processed customer service orders promptly to increase customer satisfaction.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Cross-trained and backed up other customer service managers.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.