George Wilson
Miami
Summary
Accomplished manager skilled in strategic planning and time management. Expertise in fostering teamwork and resolving conflicts to enhance employee engagement and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Manager
Fuddruckers
07.2021 - Current
- Oversaw daily restaurant operations, ensuring efficient service and compliance with health standards.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Developed scheduling plans to ensure adequate staffing during peak hours, improving service speed.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service quality.
- Mentored junior staff, fostering a culture of teamwork and continuous improvement within the kitchen and restaurant as a whole.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Shift Lead
Johnny Rockets Restaurant
10.2020 - 06.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Cashier
Publix
07.2019 - 06.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Maintained high standards of customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize checkout processes, enhancing overall store efficiency.
- Trained new cashiers on operational procedures and best practices for exceptional service delivery.
Education
No Degree - EMT
Emergency Training Acadamy
Miami11-2026
High School Diploma -
Miami Palmetto Senior High
Miami, FL06-2021
Skills
- Customer service
- Team leadership
- Time management
- Rapid decision-making
- Complex Problem-solving
- Task delegation
- Strategic planning
- Operations management
- Shift scheduling
- Conflict resolution
- Policy implementation
- Documentation and reporting
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
Fuddruckers
07.2021 - Current
Shift Lead
Johnny Rockets Restaurant
10.2020 - 06.2021
Cashier
Publix
07.2019 - 06.2021
No Degree - EMT
Emergency Training Acadamy
High School Diploma -
Miami Palmetto Senior High