George Wood
Hackettstown,NJ
Summary
Insurance operations professional with a background in claims, licensing, and case installation support. Interprets plan and claim data, updates databases, coordinates client requests, and works with managers, vendors, and internal teams to keep complex cases moving accurately and on time.
Overview
22
22
years of professional experience
Work History
Case Installation Specialist
Prudential Financial
Roseland, NJ
05.2018 - 04.2022
- Interpreted and converted clients' plan participant data to organization's in-house record keeping and payment systems, coordinating client service responses during installation and conversion processes for largest, most complex plans while collaborating with managers, staff, clients, and vendors, and mentoring other staff.
- Acquired deep knowledge of group life business operations and organizational offerings to enhance service delivery and client satisfaction.
- Cultivated strong organizational and problem-solving skills across diverse professional settings, contributing to effective project execution and team collaboration.
Project Manager Associate Life PDR Specialist
Prudential Financial
Roseland, NJ
11.2009 - 05.2018
- Directed project plans across Prudential Financial business teams and stakeholders.
- Coordinated schedules, dependencies, and deliverables in Microsoft Project.
- Tracked risks, issues, and action items to ensure timely resolution during Prudential program reviews.
- Maintained, updated, and tested Life Policy Detail Registry database to ensure optimal system functionality and data integrity.
- Facilitated claim payments in Group Life Claim area while addressing customer requests and resolving database issues to enhance service delivery.
Long Term Disability Claim Examiner
Prudential Financial
Roseland, NJ
03.2006 - 11.2009
- Processed Long Term Disability claims to ensure timely and accurate evaluations, enhancing support for claimants' needs.
- Reviewed Prudential disability claims to determine policy coverage and benefit eligibility, facilitating informed claim decisions.
- Evaluated medical records, attending physician notes, and vocational evidence.
- Interpreted policy provisions, rider language, and plan documents to guide clear claim decisions.
Insurance Licensing Specialist
Metlife
Bridgewater, NJ
11.1999 - 11.2005
- Managed insurance licensing records for MetLife agents to ensure compliance with state regulatory requirements.
- Facilitated processing of state insurance license applications for insurance agents and brokers across 50 state insurance departments.
- Reviewed producer applications to verify accuracy and completeness of required documentation.
- Processed appointment, renewal, and termination requests in licensing systems to maintain up-to-date licensing status.
Education
Bachelors - Criminal Justice
The College of New Jersey
05-1989
Skills
- Database Management
- Microsoft Office expertise
- Advanced Excel skills
- Microsoft Outlook - 5 years
- Collaboration Tools
- Expert problem solving
- Analytical skills
- Strategic decision-making
- Efficiency expert
- Organizational skills
- Collaborative team player
- Effective communication
Timeline
Case Installation Specialist
Prudential Financial
05.2018 - 04.2022
Project Manager Associate Life PDR Specialist
Prudential Financial
11.2009 - 05.2018
Long Term Disability Claim Examiner
Prudential Financial
03.2006 - 11.2009
Insurance Licensing Specialist
Metlife
11.1999 - 11.2005
Bachelors - Criminal Justice
The College of New Jersey