Gracelia Alegria
Tucson,AZ
Summary
Results-driven professional with strong experience in employee training and team leadership. Skilled in managing cashier schedules and optimizing front-end operations to improve workflow and reduce customer wait times, ensuring a seamless shopping experience.
Overview
5
5
years of professional experience
Work History
Customer Services Associate/Head Cashier
Home Depot
Tucson, AZ
01.2022 - Current
- Assisted customers with product selection and inquiries, ensuring high satisfaction levels.
- Processed transactions accurately using point-of-sale systems, maintaining efficiency during peak hours.
- Resolved customer complaints effectively by implementing problem-solving techniques and providing solutions.
- Effectively processed curbside orders by preparing and staging for pickup
- Utilized Home Depot's internal order management systems to track inventory, special orders, and back-ordered items to provide real-time status updates to customers
- Signs consumers up for credit cards, pro extra memberships, and installs
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Managed cashier schedules to ensure adequate coverage during peak hours, holidays, and special promotions, improving workflow and reducing customer wait times
- Coordinated and managed front-end operations, including opening and closing registers, balancing tills, operating stores glory machine, and ensuring smooth workflow
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Cashier/Food Runner
Aramark University Concessions
Tucson, AZ
10.2021 - 03.2022
- Processed customer transactions accurately and efficiently, ensuring a seamless checkout experience.
- Maintained knowledge of menu items and promotions to provide informed recommendations to customers.
- Assisted in inventory management by restocking supplies and monitoring product availability.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Greeted customers at counter to fulfill requests and answer questions.
Crew Member
Subway
Tucson, AZ
03.2021 - 09.2021
- Prepared and assembled sandwiches according to customer specifications and quality standards.
- Maintained cleanliness and organization of workstations to meet health and safety regulations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, processed transactions, and managed cash handling procedures.
- Monitored food inventory levels, restocked supplies, and minimized waste effectively.
- Implemented suggestions for process improvements that enhanced overall workflow efficiency.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Business Administration - Business Administration
Pima Community College
Tucson, AZHigh School Diploma -
Tucson High Magnet School
Tucson, AZ05-2022
Skills
- Store opening/closing procedures
- Cash handling
- Team leadership
- Microsoft Word, PowerPoint, Excel, Adobe Illustrator, Photoshop, Google Workspace
- Refunds and exchanges
- Customer relations
- Point of sale operation
- Supply restocking
- Transaction approvals
- Online order picking
- Loss prevention
- New hire training
- Returns processing
- Stock management
- Product merchandising
- Sales promotion
- Schedule coordination
- Credit card processing
- Customer flow monitoring
- Financial regulations compliance
Timeline
Customer Services Associate/Head Cashier
Home Depot
01.2022 - Current
Cashier/Food Runner
Aramark University Concessions
10.2021 - 03.2022
Crew Member
Subway
03.2021 - 09.2021
Associate of Business Administration - Business Administration
Pima Community College
High School Diploma -
Tucson High Magnet School